Kai Martinez
Henderson
Summary
Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and balance excellent customer service with business growth. Looking for a company where I grow my career through hard work.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Manager on Duty
Skyzone
Thornton
02.2024 - Current
- Trained and mentored staff on customer service best practices and making customers feel welcomed
- Managed guest experiences by resolving issues and addressing concerns promptly.
- Enforced safety protocols to maintain a secure environment for guests and staff.
- Audited cash registers at the end of each shift for accuracy and ran cash drawers
- Interacted with customers regularly to ensure their needs were met.
- Ensured compliance with safety regulations, company policies, and procedures.
- Processed transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage. By doing this I was consistently a top performer in the store.
Education
Riverdale Ridge High School
Thornton, COSkills
- Problem resolution
- Team collaboration
- Cash handling
- Compliance enforcement
- Customer service focus
- Sales techniques
- Relationship building
- Goal oriented
- Friendly, positive attitude
- Dependable and responsible
- Cross-selling
- Eagerness to learn and grow
Timeline
Manager on Duty
Skyzone
02.2024 - Current
Riverdale Ridge High School