Kai-Lynn Murphy
Lakewood
Summary
Results-oriented achiever with a track record of surpassing targets and achieving success in fast-paced environments. Possessing a unique blend of strategic thinking and hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to drive success, adept at identifying opportunities and implementing effective strategies to achieve desired outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Foothills Animal Shelter
03.2020 - Current
- Held daily department meetings to discuss operational changes and implement new policies
- Trained employees in customer relations strategies and animal handling protocols, facilitating optimal public interest and support
- Prepared and maintained time and payroll reports, adding details on personnel actions such as performance evaluations, hires, promotions and disciplinary actions
- Supervised care of up to 100+ cats, dogs, small animals, and farm animals preparing food, cleaning enclosures and administering important medicine
- Resolved interpersonal conflicts by listening, finding common ground and building relationships
- Managed the flow of animals, ensuring they were moving to the next appropriate step
- Ordered supplies for the shelter animals and departments
- Handled all animal intakes, including conducting basic medical examinations
- Juggled multiple projects and tasks to ensure high quality and timely delivery
Kennel Manager
Humane Society Of The South Platte Valley
02.2016 - 02.2020
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules
- Oversaw new intakes, including assigning kennels and managing quarantines
- Maintained detailed records of animal numbers, medical issues and behavioral concerns
- Recruited volunteers to handle non-critical tasks and give animals wide-ranging interactions
- Coordinated adequate exercise time to keep dogs healthy and happy
- Hired and oversaw full-time staff of 8 supplemented and managed over 50 volunteers and community service
- Monitored and oversaw construction projects, including remodel of shelter and replacement of dog and cat kennels
- Supervised care of up to 80 animals, including preparing food, cleaning enclosures and administering important medicine
- Organized fundraising strategies and events to support ongoing operations
- Trained employees in customer relations strategies and animal handling protocols, facilitating optimal public interest and support
- Prepared and maintained time and payroll reports, adding details on personnel actions such as performance evaluations, hires, promotions and disciplinary actions
- Held daily department meetings to discuss operational changes and implement new policies
- Assisted in euthanasia
- Microchips
- Improved operations by working with team members and customers to find workable solutions
Retail Front Office Manager
American Furniture Warehouse
12.2014 - 01.2016
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels
- Monitored office inventory to maintain adequate supply levels and order products
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Evaluated employee job performance and motivated staff to improve productivity
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
- Drove client retention and increased revenue by driving effective customer relationship management protocols
- Managed customer complaints and rectified issues to complete satisfaction
- Opening and closing procedures including auditing cash drawers
Kennel Technician
Adams County Animal Shelter
08.2014 - 10.2014
- Prioritized animal safety and comfort at all times
- Walked large dogs and restrained physically strong or aggressive dogs
- Fed and watered over 300 animals each day
- Observed general shelter population for illness and injury
- Did intake of dogs and cats and administered vaccine's
- Cleaned all cat and dog kennels
- Laundry
- Washed dishes
- Euthanasia
- Adoptions and dog to dog introductions
- Micro-chips
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods
- Maintained clean and orderly play yards, kennels and cages
- Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors
- This was a temporary position
Animal Care Technician
Denver Dumb Friends League
05.2001 - 07.2007
- Counseled patrons on responsible pet ownership
- Trained new employees and volunteers on different computer programs and policies
- Accurately completed paperwork on animal adoptions and intake
- Cleaned and maintained dog kennels and work environment
- Cross trained in Euthanasia, micro-chipping, health care, foster care, intake, adoptions, and Kennels
- Dog to dog introductions
- Checked animals for injury and illness, writing copious notes regarding symptoms for kennel manager's review
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals
Education
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
Aurora01-2016
Skills
- Animal Handling
- Leadership
- Customer service
- Customer relationship management
- Payroll
- Office management
- Inventory Control
- Pet Care
- Budgeting
- Operations management
- Typing
- Sales
- Kennel Experience
- Chameleon database
- SAFER
- POS
- Euthanasia Certified
- Employee Evaluation
- Conflict management
- Heavy lifting
- Animal Care
- Animal care and shelter operations
- Client education
- Self directed and self starter
- Safe animal restraints
- Meticulous attention to detail
- Money handling
- Strong problem solver
- Excellent customer service
- Management
- Team leadership and training
- Patient and reliable
- Knowledge of Chameleon
- Breed and species knowledge
- Knowledge of Shelter Buddy
- Effective customer communication
- Knowledge of Microsoft Office programs
- Kennel cleaning and sanitizing methods
- Enrichment development
- Company procedure adherence
- Relationship building
Accomplishments
- Promoted to Operations Manager after six months with the company.
Certification
- Fear Free Certification, Present
- SAFER, Present
- Driver's License, Present
Personal Information
Authorized To Work: US for any employer
Employee of the year
I was nominated and awarded employee of the year at Foothills Animal Shelter during my second year.
Timeline
Operations Manager
Foothills Animal Shelter
03.2020 - Current
Kennel Manager
Humane Society Of The South Platte Valley
02.2016 - 02.2020
Retail Front Office Manager
American Furniture Warehouse
12.2014 - 01.2016
Kennel Technician
Adams County Animal Shelter
08.2014 - 10.2014
Animal Care Technician
Denver Dumb Friends League
05.2001 - 07.2007
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
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