Kai Lukenbaugh
Fort Collins
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
HuHot
01.2025 - Current
- Managed guest seating and waitlist using reservation systems to optimize flow and service efficiency.
- Trained new staff on customer service protocols, enhancing team performance and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and resolution of order discrepancies.
- Provided exceptional customer service, addressing inquiries and concerns promptly to enhance dining experience.
Barista
Sona Coffee
08.2023 - Current
- Developed seasonal drink recipes, enhancing menu offerings and customer engagement.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lifeguard
Tulsa Country Club
06.2023 - Current
- Monitored pool activities, ensuring safety and compliance with regulations.
- Responded promptly to emergencies, executing first aid and rescue procedures effectively.
- Conducted regular inspections of facilities, maintaining cleanliness and equipment functionality.
- Trained new lifeguards on safety protocols, emergency response, and customer service techniques.
Hostess/Expo
Maple Ridge Grocer
05.2024 - 06.2025
- Greeted and seated guests promptly, enhancing customer satisfaction and dining experience.
- Managed reservations and waitlists efficiently, optimizing table turnover and service flow.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining high service standards.
- Trained new host staff on operational procedures and customer service best practices.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Barista
Fulton St. Books and Coffee
08.2022 - 08.2023
- Delivered exceptional customer service by efficiently preparing and serving a variety of coffee beverages.
- Operated espresso machines and other equipment, ensuring high-quality beverage production.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels, including ordering supplies to prevent shortages during peak hours.
Education
Highschool Diploma -
Booker T washington highschool
Tulsa, OK05.2024
Bachelor - Forest Management, Forest Firesciences
Colorado State University
07.2025
Skills
- Proficient in Microsoft and Excel
- Leadership skills
- Collaborative with peers
- Experience in outdoor work
- Customer service
- Team collaboration
- Multitasking proficiency
- Lifeguard certification
- CPR and AED training
- CPR certified
- Emergency response
Accomplishments
- Worked to raise money to serve on a mission in Guatemala when I was 13. Raised all of the money on my own.
- Achieved a letter in my sport my sophomore year of highschool.
- Was offered a spot in honors society.
Certification
CPR
AED
Lifeguard
Timeline
Host
HuHot
01.2025 - Current
Hostess/Expo
Maple Ridge Grocer
05.2024 - 06.2025
Barista
Sona Coffee
08.2023 - Current
Lifeguard
Tulsa Country Club
06.2023 - Current
Barista
Fulton St. Books and Coffee
08.2022 - 08.2023
Bachelor - Forest Management, Forest Firesciences
Colorado State University
Highschool Diploma -
Booker T washington highschool
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