Kaelin Mottley
Denver
Summary
Dynamic professional with a proven track record at FedEx, excelling in document management and customer service. Adept at optimizing delivery routes and training new team members, enhancing operational efficiency. Proficient in Microsoft Office, with a strong commitment to confidentiality and a passion for delivering exceptional experiences.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
DOT Courier
FedEx
Englewood
08.2025 - Current
- Trained new couriers on operational procedures to ensure compliance and efficiency.
- Collaborated with team members to optimize delivery routes, enhancing overall delivery effectiveness.
- Coordinated parcel delivery with strong time management skills, ensuring timely and accurate service.
- Accurately completed logs documenting working hours, fuel consumption.
Hostess
OUTBACK STEAKHOUSE
Englewood
04.2025 - 09.2025
- Managed wait times by leading lobby experience and coordinating guest seating efficiently.
- Greeted and engaged guests with genuine conversation to enhance their overall experience.
- Created memorable first and last impressions while upholding hospitality standards.
Business Intern
CITY OF ALAMOSA
Alamosa
08.2024 - 12.2024
- Conducted field research to refine business plan and model, enhancing sales potential in downtown area
- Facilitated weekly presentations with multiple teams to create a comprehensive business model for small businesses
- Collaborated with City of Alamosa to develop comprehensive business model addressing local needs
Spinner
LITTLE MAN ICE CREAM
Alamosa
05.2023 - 08.2023
- Ensured positive customer experience at POS by efficiently handling transactions and addressing customer inquiries.
- Facilitated FOH operations, including cleaning, greeting customers, and fulfilling orders to uphold service standards.
- Conducted food safety checks and recorded times on food temperature chart
- Refined target segments in collaboration with marketing team to enhance promotional strategies.
Courtesy Clerk
King Sooper
Alamosa
06.2019 - 09.2020
- Packaged purchases and assisted customers with in-vehicle loading to enhance shopping experience.
- Assisted backup cashier during peak service hours to facilitate customer transactions.
- Collected shopping carts from parking lot to maintain cleanliness and organization.
Education
Bachelor of Arts - Theater, Sociology
ADAM STATE UNIVERSITY
Alamosa, CO05.2025
Skills
- Delivery tracking
- Route optimization
- Address verification
- Document management
- Data entry
- Microsoft Office
- Customer service
- Confidentiality awareness
Certification
ServSafe Food Safety License, 2025, ServSafe
Languages
English
Spanish (beginner)
Timeline
DOT Courier
FedEx
08.2025 - Current
Hostess
OUTBACK STEAKHOUSE
04.2025 - 09.2025
Business Intern
CITY OF ALAMOSA
08.2024 - 12.2024
Spinner
LITTLE MAN ICE CREAM
05.2023 - 08.2023
Courtesy Clerk
King Sooper
06.2019 - 09.2020
Bachelor of Arts - Theater, Sociology
ADAM STATE UNIVERSITY