Kaci Whirley
Denver
Summary
Dedicated Guest Service Expert with extensive experience in hospitality and customer service. Skilled in resolving complex guest issues and delivering exceptional experiences that foster a welcoming environment. Proven success in enhancing guest satisfaction ratings and generating positive feedback through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Guest Service Expert
Gaylord Rockies Resort
04.2024 - Current
- Proven success in enhancing guest satisfaction ratings and generating positive feedback through customer reviews.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Participated in extensive training sessions related to customer service techniques and hospitality standards.
- Cross-trained in multiple departments to provide organizational support.
Lead Retail Associate
Total Management
08.2021 - 07.2023
- Consistently exceed sales goals; Units per transaction, average per transaction, and vendor competitions
- Trained new employees regarding sales strategies, customer service techniques and company policies
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Managed 8+ employees when appointed MOD.
Bartender/Marketing
Texas Roadhouse
08.2020 - 08.2021
- Consistently exceed sales goals by efficiently up-selling
- Efficient at multitasking and working in fast-paced environments
- Supported brand promotion by helping to distribute marketing collateral
- Helped develop and implement marketing campaigns focusing on customer acquisition and retention
- Assisted with branding, advertising, trade shows, and the organization of company events.
Flight Attendant
Spirit Airlines
12.2016 - 11.2019
- Created welcoming environment by cheerfully greeting passengers and providing excellent service
- Ability to keep guests calm, diffuse any problematic situations, effectively handle escalated issues, and find mutually beneficial solutions to guest's problems
- Conducted thorough aircraft pre-flight procedures, ensuring adherence to FAA and company regulations, maintaining a track record of safe and successful flights.
Receptionist, Customer Service, Purchasing Asst
Streamline Packaging
05.2013 - 12.2016
- Cross-trained in multiple departments to provide broad organizational support
- Used clerical abilities to support needs of office staff and administrative team members
- Operated proficiently in a fast-paced environment, prioritizing tasks, cultivating exceptional organizational skills, & interfacing with multiple departments to meet customer's deadlines
- Compiled monthly reports for the sales department, used to track stocked items, open, & fulfilled orders
Education
Paul Pewitt HS
Omaha, TXSkills
- Superb customer service
- Conflict resolution
- Exceptional communication
- Multitasking
- Organization
- Sales expertise
- Professional appearance
- Strong empathy
Timeline
Guest Service Expert
Gaylord Rockies Resort
04.2024 - Current
Lead Retail Associate
Total Management
08.2021 - 07.2023
Bartender/Marketing
Texas Roadhouse
08.2020 - 08.2021
Flight Attendant
Spirit Airlines
12.2016 - 11.2019
Receptionist, Customer Service, Purchasing Asst
Streamline Packaging
05.2013 - 12.2016
Paul Pewitt HS
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