Justine Lucero

Rehired to a different role at this same franchise location from previous employment years of May 2013 to July 2019.

• Handle many drive thru & front register interactions providing excellent customer service.
• Maintain cash handling register skills
• Thoroughly making & organizing regular or catering orders. Double-checking attention to details matching correctly therefore gathering, packing orders, attaching receipts with accuracy.
• Initiating prepping veggies,salads,sauces as needed
• Opening tasks & specific cleaning & stocking essentials throughout day shift.

• Operated systems register such as assisted customers with returns, exchanges, customer application set up for a Burlington credit card, cash handling or by card collecting payments for bought items same day purchases or for layaways.
• Keeping an organized work area either at check out or sales floor when assigned.
• customer service scanning & looking up item prices.
• closing responsibilities

Rehired at this same franchise location of previous years employed from 6-2006 to 12-2009

• Customer service in serving customers ice cream/ food in a timely manner.
• Cash handling with some of collecting customer payments.
• Keeping work environment clean & stocked.
• Cake blanker ( from 6-2006 to 12-2009)

• Of check out rooms good quality cleaning, restoring new fresh bedding and towels, replacing complimentary items for next check in guest.

Hotel changed company to new management sold to HMC entitled Hotel Management and Consulting. Surpassing this I already attained my role & applied to stay as a housekeeper.

• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Check out rooms and stay overs cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Check out rooms vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment setting up fresh presentation of amenities and finishing up replacing all linens.
• With my assigned stay over board replacing fresh items as needed contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.

Rehired later in years at this same franchise location in 2020 to present

• Team work in customer service greeting those who come to dine in at the shop for a break as well as being sent out delivering food orders to those who needed an extra helping hand in their daily activity.
• Appling focus and strategy to complete on-time deliveries by choosing best and most efficient routes.
• Closing responsibilities a few nights a week.

• Office duties; checking in appointment arrivals, writing dismissals, at times cash handling with collecting payment from pet parents, taking phone calls, scheduling appointments, making supply orders, contacting laboratory for pick ups as needed.
• Assisted in the administration of medications, preparing vaccinations, and filling prescriptions for treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations my part being about canine/ feline restraint, pre-surgical preparations, monitoring patient under anesthesia, checking vital signs, post- surgical care of patients.
• Keeping cleaned and disinfected exam areas after each patient, along with surgical equipment by using autoclave, making surgical packs, also cleaning kennels to prevent diseases.