Justine Eberhart
Colorado Springs
Summary
Dynamic server and manager with a proven track record of fostering customer loyalty and enhancing establishment reputation through exceptional service delivery. With 7 years of experience, adept at implementing strategic marketing initiatives and organizational improvements that drive business growth. Known for outstanding coordination and memorization skills, ensuring seamless operations and memorable dining experiences. Committed to creating an inviting atmosphere that encourages repeat visits and positive word-of-mouth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Pizzeria Rustica
Colorado Springs, CO
07.2019 - Current
- Effectively recommend food to customers that suits their personal tastes
- Correctly enter customer's orders into point of sales system and processed payments
- Supervised 4-8 Servers and Cooks per shift
- Handled in-person and telephone guest inquiries
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Evaluated kitchen employee performance, initiated disciplinary actions, reassigned staff to meet changing customer volumes.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Purchased adequate quantities of beverages, equipment and supplies.
- Monitored dining area for cleanliness, addressing any issues to uphold restaurant standards.
- Led team meetings to discuss service improvements and share feedback from customers regularly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Analyzed market trends to inform decision-making, driving competitive advantage through informed strategies.
- Mentored junior managers, enhancing leadership capabilities and promoting professional development within the organization.
Server
Biaggi's Ristorante Italiano
Colorado Springs, CO
07.2022 - 03.2023
- Delivered exceptional customer service to enhance dining experience and foster repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty retention.
- Evaluated service processes regularly, proposing improvements that enhanced workflow and guest interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2019
Skills
- Counting and recording tills
- Ability to adapt and creatively solve problems using critical thinking
- Schedule building
- Organization and Time Management
- Recruitment
- Interpersonal Communication
- Attention to Detail
- Team player
- Leadership and team building
- Staff Management
- Policies and procedures
- Improvement initiatives
- Point of sale operation
- Sales expertise
- Food and beverage pairings
- Menu Memorization
- Hospitality Service Expertise
- Guest Relations Management
- Food preparation and safety
Certification
TIPS Certified
Timeline
Server
Biaggi's Ristorante Italiano
07.2022 - 03.2023
General Manager
Pizzeria Rustica
07.2019 - Current
High School Diploma -
Coronado High School
References
James Andrew
Assistant General Manager
(719) 271- 6471
Annastasia Chambers
Manager
(719) 439-8430
Bridgid Rankin
Server
(719) 355-4568