As a third-year college student, I bring nearly five years of professional experience in the technology sector, gained outside of academic settings. My current focus areas include Information Security, encompassing Cybersecurity and Networking, as well as finance, with a strong interest in expanding my involvement in IT-related projects. I am pursuing a Bachelor's degree in Computer Information Systems and intend to further my education by earning a Master's in Business Administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Informatio Technology intern
Tri-State Generation & Transmission
Westminster
03.2025 - Current
Support IT with asset management, improving utilization, and reducing disruptions.
Streamline data entry for faster service delivery, and enhanced efficiency.
Conduct data analysis to inform decisions, boosting IT strategy.
Oracle Database records, ensuring data integrity and reliability.
Cooperated with the networking department for the architectural designs of a new site network.
Worked closely with IT teams to refine service-level management processes, fostering accountability, and enhancing interdepartmental communication.
Demonstrated strong teamwork and adaptability while gaining hands-on experience in Oracle Database management and business relationship support.
Worked with IAM in cyber on going over user life-cycle management and role-based access control.
Implemented asset management strategies, enhancing resource utilization, and minimizing service disruptions across IT operations.
Partnered with IT teams to improve service management processes, fostering accountability, and promoting seamless interdepartmental communication.
IT Support
Colorado State University
Pueblo
11.2023 - Current
Navigating ticketing system
Utilizing ticketing system to solve client and staff issues (on-site and off-site) regarding software and hardware issues
Efficiently organized ticketing system ranging from 3 different University (CSU-P, CSU, PPCC)
Utilized NAC for device management
Communication with students & staff for reparation of new and legacy devices (school devices and personal)
Utilization of Virtualized computing and Windows Domain for on-site security
Securing WLAN and isolated networks using MAC filtering
Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards
Utilized LDAPS to secure and manage student, staff, and professor account access and functionality