Justin Miller
Colorado Springs
Summary
Area Catering Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Staffing and Building a Coherent and Group Oriented Team to allow each other to grow professionally and personally.
Overview
20
20
years of professional experience
Work History
Area Catering Manager
Modern Market Eatery
03.2012 - Current
- Train workers in food preparation, service, sanitation, and safety procedures
- Manages accounts payable, accounts receivable and payroll
- Develops and maintains a staff that provides hospitable, professional service while adhering to policies and business initiatives
- Builds sales forecasts and schedules to reflect desired productivity targets
- Communicates well and uses strong interpersonal skills to establish positive relationships with guests and employees.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant General Manager
Papa Johns
07.2004 - 03.2012
- Implemented strategies to increase store sales volume from year to year by 15% average
- Observed and evaluated workers and work procedures in order to ensure quality standards and service
- Maintained food and equipment inventories, and kept inventory records
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
Education
Completed Coursework Towards Biology & Business -
MONTGOMERY COLLEGE
Germantown, MD12.2011
Skills
- Menu Development
- Event Planning Proficiency
- Staff Supervision
- Inventorying Knowledge
- Revenue Growth
- Lead Prospecting
- Operations Management
- Staff Scheduling
- Sales and Marketing
- Budgeting Understanding
- Vendor Negotiation
- Inventory Management
Accomplishments
- Promoted to "People Coach & Training Guru"
In Charge of Hiring & Training New Employees, Manager-In-Training, and Central Hires to ensure they meet all Company Standards in Food Service, Customer Service, and Company Values
- Training Program Development
Assisted the Director of Training & Development with Creating and Implementing Training Programs, Procedures, and Training Tools
- Ambassador Program
Orchestrated & Attended Community Events throughout Boulder County to Represent Modern Market's Passion for Community Contribution and Community Building through Healthy Eating & Healthy Living Habits
community service
Wildlands Restoration Volunteers - Worked Hard & Tirelessly to foster a community spirit of shared responsibility for the stewardship and restoration of public, protected, and ecologically important lands
References
References available upon request.
Timeline
Area Catering Manager
Modern Market Eatery
03.2012 - Current
Assistant General Manager
Papa Johns
07.2004 - 03.2012
Completed Coursework Towards Biology & Business -
MONTGOMERY COLLEGE
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