Justin Heistermann
Erie
Summary
Results-driven Demonstrator and Product Promoter with a proven track record in engaging potential customers and highlighting product features. Adept at crafting compelling demonstrations that enhance customer interest and contribute to significant sales growth. Strong communication skills and the ability to quickly adapt to new products support a customer-centric approach. Committed to leveraging expertise to drive brand success and elevate customer experiences.
Overview
18
18
years of professional experience
Work History
Shift Lead
Star Buds (Schwazze)
Brighton
10.2024 - Current
- Resolved customer complaints and reported issues to senior management.
- Ensured compliance with health and safety regulations at all times.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Developed promotional strategies to attract more customers during slow periods.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed store operations during absence of Store Manager or Assistant Manager.
Assistant Inventory Manager
Elevated Longmont
01.2024 - 04.2024
- Worked directly with the Inventory Manager to make purchases, keep the sales floor stocked, produce sales, and support the team with product-related questions
- Aided Elevated with internal branding, product display, and promotion to increase brand messaging sales and traffic
- I actively aided the Inventory Manager in making decisions about what products to keep and remove from the store based on an analysis of product sales and the need to fill inventory requests from customers and staff
- Worked with supplier reps setting up in-store promotions, purchasing, and staff product education
Budtender / Shift Manager
IgadI
01.2023 - 12.2023
- Guided and directed customer in their cannabis purchasing journey; advised them on cannabis products based on preferences, needs, and budget
- Open dialogue with customers regarding various questions and concerns about the product
- Always making sure customers leave satisfied and educated on their purchases
- Managing staff and cash deposits, working with full store inventory, accepting shipments, and working with new products
- Making sure the store was always stocked and employees got proper breaks when on shift
Project/Operations Manager
Goozmo Inc
01.2015 - 12.2023
- Developed content and executed email marketing campaigns to support organizational initiatives and revenue goals, resulting in a 20% increase in qualified sales leads
- Work with several Cannabis companies; Helping Hands, Terrapin, Bud Depot
- Which granted me vast knowledge into cannabis product, market trends, and customer base exposure
- Collaborated closely with the Managers in the Creative and Web departments to align several projects at a time, ensuring consistency and brand integrity when translating marketing ideas and customer requests
- This resulted in the development and execution of compelling visual and digital assets
- Coordinated marketing timelines with critical dates, ensuring seamless campaign execution while keeping client and internal team up to date on roadblocks and adjustments of project
- Leveraged strategic thinking and attention to detail to ensure the successful implementation of over 50+ campaigns and projects
Customer Relations Coordinator
E Source
01.2013 - 12.2015
- The first line of communication for over 1,000 customers
- Assisted events team with annual Forum, which hosted over 500 customers for a week
- Worked on email and marketing campaigns for new products
- Assisted project management staff with keeping the team on track with new projects from various departments
Assistant Service Manager
Boulder Toyota/Scion
01.2007 - 12.2013
- Explained complex mechanical breakdowns in simple and understandable concepts to customers
- Developed & maintained a working knowledge of the functions & operation of the various mechanical systems
- Ensured that customer vehicles were fixed right 1st time by implementing quality procedures
- Consistently met or exceeded Toyota's CSI (Customer Satisfaction Index) standards
Education
Bachelor of Arts - Marketing & Communications
University of Northern Colorado
12.2009
Skills
- Email Marketing
- Advertising
- Campaign
- Retargeting
- Conversion Funnel
- Strategize
- Adobe Creative
- Ux
- Hubspot
- Marketo
- Salesforce
- Metrc
- Marketing Strategy
- Market Trends
- Consumer Behavior
- Customer service
- Sales promotion
- Merchandise display
- Market analysis
Timeline
Shift Lead
Star Buds (Schwazze)
10.2024 - Current
Assistant Inventory Manager
Elevated Longmont
01.2024 - 04.2024
Budtender / Shift Manager
IgadI
01.2023 - 12.2023
Project/Operations Manager
Goozmo Inc
01.2015 - 12.2023
Customer Relations Coordinator
E Source
01.2013 - 12.2015
Assistant Service Manager
Boulder Toyota/Scion
01.2007 - 12.2013
Bachelor of Arts - Marketing & Communications
University of Northern Colorado
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