Justin Gustafson
Colorado Springs
Summary
Detail-oriented logistics professional with experience in coordinating operations and optimizing resource allocation. Skilled in resolving logistical challenges through effective communication and problem-solving, ensuring timely delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
United States Building Supply
Colorado Springs
06.2023 - 11.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving skills.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Processed customer account changes with proprietary software.
- Maintained up-to-date knowledge of company products, services, and promotions.
Logistics Manager
Edukitinc
Colorado Springs
02.2022 - 09.2022
- Coordinated logistics operations to ensure timely delivery of educational materials.
- Developed transportation schedules to optimize resource allocation and reduce delays.
- Implemented tracking systems to monitor shipments and improve visibility across logistics channels.
- Trained team members on compliance protocols and safety regulations in logistics operations.
- Communicated effectively with cross-functional teams to resolve logistical challenges promptly.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
Expeditor
Arrow Electronics
Centennial
06.2016 - 06.2019
- Monitored shipments and tracked order statuses using company logistics systems.
- Communicated with suppliers to ensure timely delivery of products and materials.
- Resolved discrepancies in orders by investigating issues and coordinating solutions.
- Maintained accurate records of inventory levels to support operational planning efforts.
- Assisted in training new staff on procedures for inventory management and logistics.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
Education
High School Diploma -
Adams City High School
Thornton, CO05-2002
Some College (No Degree) - Health and Physical Fitness
American Public University
Charles Town, WVSkills
- Customer service
- Complaint resolution
- Order processing
- Product knowledge
- CRM software
- Data entry
- Attention to detail
- Verbal and written communication
- Logistics coordination
- Training and development
Timeline
Customer Care Representative
United States Building Supply
06.2023 - 11.2025
Logistics Manager
Edukitinc
02.2022 - 09.2022
Expeditor
Arrow Electronics
06.2016 - 06.2019
High School Diploma -
Adams City High School
Some College (No Degree) - Health and Physical Fitness
American Public University