Justin Follow
Northglenn
Summary
Dynamic and results-oriented sales associate with a proven track record of connecting with customers and driving exceptional sales performance. Skilled in developing strategic approaches to consistently meet and exceed targets, excelling in lead generation, product demonstration, and problem-solving. Renowned for reliability and adaptability, with a strong ability to swiftly learn and apply new skills to enhance team success and contribute to organizational growth. Enthusiastic about building relationships, equipped with strong presentation and public speaking skills, and knowledgeable in local history, architecture, and events.
Overview
18
18
years of professional experience
Work History
Experience Guide
Echo Park Automotive
Thornton, CO
10.2022 - Current
- Guided customers through vehicle selection process, enhancing satisfaction and facilitating informed decisions.
- Delivered detailed product knowledge, addressing inquiries and promoting features of various automotive models.
- Mentored junior guides, fostering skills development and reinforcing company standards for customer interaction.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Sales Consultant
CarMax
Federal Heights, CO
04.2015 - 09.2022
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- High volume of customers taken on a daily basis with a great customer service score
- Drove extended service plan options with expertise and seed planting
- Sales mentor for 6 years training new associates.
- Developed key customer relationships to increase sales.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Outside Sales Consultant
Daves Flow Management
Fort Collins, CO
01.2013 - 04.2015
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Conducted customer needs analysis to deliver relevant products or services.
- Negotiated prices and set up contracts to finalize sales agreements.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
Sales Department Lead
Bass Pro Shops Outdoor World
Denver, CO
04.2008 - 06.2013
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Some College (No Degree) - Criminal Justice
Indiana University Northwest
Gary, INSkills
- Sales Strategies
- Customer Relationship Management
- Lead Generation
- Inside and Outside Sales
- Sales Closing
- Relationship Selling
- Post-Sales Support
- Product and Service Knowledge
- Route navigation
- Engaging personality
- Cultural sensitivity
- Effective storytelling
- Creative solutions
- Customer engagement
- Clean driving record
- Sales
Education and Training
other
Timeline
Experience Guide
Echo Park Automotive
10.2022 - Current
Sales Consultant
CarMax
04.2015 - 09.2022
Outside Sales Consultant
Daves Flow Management
01.2013 - 04.2015
Sales Department Lead
Bass Pro Shops Outdoor World
04.2008 - 06.2013
Some College (No Degree) - Criminal Justice
Indiana University Northwest