Justin Evans
Monument
Summary
Dedicated professional with demonstrated strengths in daily operations, customer service, time management and sales. Excel at troubleshooting problems and building successful solutions. Excellent verbal and written communicator who is hardworking. ethical and detail oriented.
Overview
22
22
years of professional experience
Work History
Customer Experience Manager
Home Depot
Colorado Springs, CO
09.2022 - Current
- Trained and mentored staff on best practices for customer engagement and issue resolution.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Retail and Service Manager
Poolwerx
Maricopa, AZ
01.2015 - 06.2022
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Purchased all parts, whole goods and chemicals for in store inventory and use in the field.
- Maintained schedules for retail associates and pool routes for weekly service technicians.
- Handled escalated customer concerns with tact and diplomacy to restore customer satisfaction.
- Trained and mentored technicians to deliver superior service with a focus on quality and safety.
- Managed all vendor relationships and maintained desired inventory.
Retail Associate
Cactus Valley Pool Supply
Maricopa, Arizona
06.2013 - 01.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Promoted specific items with special displays and personalized interactions with customers.
- Tested water samples and advised on a corse of action to maintain the water chemistry.
- Encouraged customers to sign up for weekly service.
Production Coordinator
JES Custom Fabricating
Omaha, NE
10.2004 - 08.2008
- Created and maintained schedules and provided internal support for manufacturing teams.
- Met with prospective customers to give tours of the facility to familiarize them with what we offered and our processes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reviewed in-house stock to determine materials availability for production jobs.
- Communicated scheduling with the design and engineering departments to promote on-time delivery.
- Regularly met with all vendors to ensure we were getting the best product or service at the best price.
Education
Associate of Arts - Liberal Arts
Scott Community College
Bettendorf, IA06-2010
Bachelor of Arts - History
Ashford University
Clinton, IA05-2012
Skills
- Business operations
- Employee coaching
- Revenue generation
- Customer service management
- Performance optimization
- Team leadership
- Productivity monitoring
- Inventory oversight
- Supply procurement
- Product merchandising
Timeline
Customer Experience Manager
Home Depot
09.2022 - Current
Retail and Service Manager
Poolwerx
01.2015 - 06.2022
Retail Associate
Cactus Valley Pool Supply
06.2013 - 01.2015
Production Coordinator
JES Custom Fabricating
10.2004 - 08.2008
Associate of Arts - Liberal Arts
Scott Community College
Bachelor of Arts - History
Ashford University