Justin Ellis
Littleton,CO
Summary
Versatile professional with a proven track record in customer service and safe driving practices, exemplified during tenure with Uber and Lyft. Skilled in GPS route planning and relationship building, I consistently enhanced passenger satisfaction and safety. Achieved notable success in diverse roles, from Flight Attendant to Assistant Manager, by leveraging exceptional time management and problem-solving abilities.
Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Reliable and dedicated individual with strong sense of responsibility and punctuality. Possesses thorough knowledge of local routes and traffic regulations, coupled with excellent vehicle maintenance skills. Committed to ensuring timely and safe transportation, contributing to overall operational efficiency.
Overview
22
22
years of professional experience
Work History
Driver
Uber And Lyft
06.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Kept vehicle clean both inside and out to ensure a pleasant experience for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Wellness Advocate
Doterra Essential Oils
02.2015 - Current
- Attended industry conferences to stay current with trends, incorporating new techniques into practice.
- Expanded clientele through networking at local events and building partnerships within the community.
- Provided ongoing support for clients as they progressed through their personalized wellness programs.
- Increased client retention through consistent follow-ups and support in their wellness journey.
- Improved client wellness by conducting comprehensive assessments and developing personalized plans.
- Enhanced customer satisfaction with empathetic listening and tailored recommendations for optimal health.
- Fostered a welcoming atmosphere in consultations, creating a comfortable environment for clients to discuss their needs openly.
- Conducted product demonstrations showcasing proper use of essential oils and other tools related to improving wellbeing.
- Established relationships with local businesses to organize joint wellness events, broadening community reach.
- Educated clients on essential oils, natural supplements, and holistic practices for overall wellbeing.
- Mentored new Wellness Advocates, sharing best practices for success in the industry.
- Utilized social media platforms to share educational content about wellness topics, increasing brand visibility online.
Assistant Manager
Dollar Tree
03.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Flight Attendant
Frontier Airlines
03.2003 - 12.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Education
High School Diploma -
Sterling High School
Sterling, CO05-1981
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
Uber And Lyft
06.2021 - Current
Assistant Manager
Dollar Tree
03.2020 - 10.2021
Wellness Advocate
Doterra Essential Oils
02.2015 - Current
Flight Attendant
Frontier Airlines
03.2003 - 12.2017
High School Diploma -
Sterling High School
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