Justin Duckworth
Manager
Denver,CO
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Mate
Trader Joe's
Denver, Colorado
03.2020 - Current
- Diverse Hiring, onboarding and training program manager
- Customer experience leadership and training
- Team building and sectional merchandising within the store
- Problem solving and time management
- Facilitating growth and development within the crew
- Administrative work and communication with HR department
- As a Trader Joe's Mate I manage a crew of 120+ and was personally involved in the hiring, onboarding and training of more than 50 new crew in 2023
FOH Manager
Hearth & Dram
01.2019 - 03.2020
- I was responsible for supervising all restaurant staff, making administrative decisions and maintaining superior service standards
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
General Manager & Head of Roasting Operations
Pickwick Coffee Roasting Co.
04.2015 - 12.2018
- Organization of all administrative operations for a 3rd wave coffee company with two locations
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Participated in industry events, networking with fellow professionals to stay current on latest trends and innovations in coffee roasting.
Education
Active Duty Army - 63A M1A2 SEP Abrams System Tank Maintainer
United States Military
01.2006 - 01.2008
Associates in Arts Degree (AA) - General Studies
Joliet Junior College
Joliet, IL 01.2008 - 01.2010
Skills
Customer experience expertise
Effective communication tools and techniques
Teamwork and collaboration
Hiring, onboarding and training
Industry knowledge with a passion for hospitality
Facilitating growth and leadership
Problem-solving
Data collection and organization
Administrative operations
Friendly, positive attitude
Timeline
Mate
Trader Joe's
03.2020 - Current
FOH Manager
Hearth & Dram
01.2019 - 03.2020
General Manager & Head of Roasting Operations
Pickwick Coffee Roasting Co.
04.2015 - 12.2018
Associates in Arts Degree (AA) - General Studies
Joliet Junior College
01.2008 - 01.2010
Active Duty Army - 63A M1A2 SEP Abrams System Tank Maintainer
United States Military
01.2006 - 01.2008