Jusinda Apodaca
Denver
Summary
Dedicated floral designer and customer service specialist, known for reliability and attention to detail. Expertise in creating tailored floral solutions that enhance customer satisfaction and foster long-term relationships. Detail-oriented with a focus on relationship building and organizational skills. Successfully increased repeat business through exceptional service and quality floral arrangements, ready to support business growth and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Floral Designer/Customer Service Cashier
Artistic Flowers and Gifts
Denver, CO
10.2023 - Current
- Designed custom floral arrangements for various events, enhancing customer satisfaction and brand reputation.
- Collaborated with clients to understand their vision and provide tailored floral solutions.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Educated customers about various plants and flowers, enhancing their understanding and appreciation.
- Trained junior staff on design techniques and customer service best practices to improve teamwork.
- Managed inventory of flowers and supplies, ensuring availability for peak demand periods.
- Conducted quality checks on floral products to maintain high standards of freshness and presentation.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Prepared potted plants and bouquets based on customer requirements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
Front Desk Sales Associate
Defy Extreme Air Sports
Thornton, CO
07.2021 - 08.2022
- Handled cash register operations, accurately processing transactions for various services.
- Assisted customers with ticket purchases and event bookings, enhancing user experience.
- Provided information on park attractions and safety protocols, ensuring customer satisfaction.
- Trained new staff on front desk procedures and customer service best practices.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Supervised children and parents on rides and attractions, ensuring guest safety.
- Maintained cleanliness of dining areas, adhering to health and safety standards.
- Monitored inventory levels of supplies, reporting shortages to management for timely restocking.
- Assisted in training new servers on menu items and customer service protocols.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Floral processing
- Hand tying bouquets
- Foam-based arrangements
- Seasonal arrangements
- Flower identification
- Creative merchandising and display
- Order management
- Vendor management
- Plant care
- Design principles
- Attention to detail
- Reliability
- Organizational skills
- Teamwork and collaboration
- Relationship building
- Active listening
Timeline
Floral Designer/Customer Service Cashier
Artistic Flowers and Gifts
10.2023 - Current
Front Desk Sales Associate
Defy Extreme Air Sports
07.2021 - 08.2022
High School Diploma -
Westminster High School