Juranny Estefania Alvarado Robayo
Resumen profesional
I am dynamic and dedicated, with a proven track record of excelling at multitasking and active learning. I am fluent in English, highly organized, and a keen listener. My strengths include efficiently managing multiple responsibilities, continuously updating my knowledge and skills, and implementing new tools that help me professionally. Committed to excellence and passionate about continuous improvement, I strive to make a meaningful impact in every role I undertake.
Datos destacados
5
5
years of professional experience
2018
2018
years of post-secondary education
Experiencia
Bilingual customer service
GROWE
2025.01 - 2025.11
- I worked for an online platform providing bilingual customer support through chat and email.
- I guided users by providing clear information about their online bets and account activity.
- I also escalated cases to other departments related to deposit processing, technical issues, and other incidents connected to the platform or customers' betting activity.
- During my time in the role, I was promoted to Senior Agent.
- In this position, I supported new agents by helping them resolve questions and doubts, monitored performance, and ensured they met required metrics, contributing to consistent service quality and strong team performance.
Bilingual customer service temporal position for the season
IntouchCx
2024.10 - 2024.12
- I provided bilingual customer support through chat for delivery partners.
- I assisted them with customer address guidance, store locations, and product selection to ensure that orders placed by customers across different stores were delivered correctly.
- I also supported delivery partners with order issues, including processing and guiding returns when necessary, while ensuring clear communication and accurate order handling.
Content moderator
Teleperformance
2022.07 - 2024.06
- I worked in social media customer service, providing content moderation support for Meta platforms.
- My role involved reviewing and monitoring ads to ensure they complied with social media advertising policies.
- I also assisted users through automated chat support, guiding them correctly through the chat flows and responses.
- Additionally, I created and managed support tickets to document issues, escalate cases when necessary, and ensure proper follow-up.
Bilingual customer service
Teleperformance
2021.05 - 2022.04
- I worked providing bilingual customer service support for a department store, assisting customers through calls, chat, and email.
- My responsibilities included tracking and following up on orders, updating shipping or address changes when needed, processing returns and exchanges, and handling price adjustments when customers found the same product at a lower price on another website.
- I also ensured accurate information and a positive customer experience throughout each interaction.
Formación
Academic bachelor -
La Giralda
LABOR TECHNICIAN IN ENGLISH - undefined
COLOMBIA-ISCOL
Certificated English B2+ - undefined
COLOMBO AMERICANO
Digital Marketing Analysis - Basic Level - undefined
UNIVERSITY FRANCISCO JOSÉ DE CALDAS (TODOS A LA U EDUCATIONAL PROGRAM)
Project Management Fundamentals - Project initiation: How to start a project successful, Project planning: bring together all the Items
GOOGLE
Leadership program - undefined
GROWE
Modern languages student - undefined
UNIVERSITY EAN
2023.01 - Actual
IMPACTO MAKER COURSE - Validates ability to use Generative Artificial Intelligence as a tool for change and your willingness to transform ideas into real impact
Enfatiza tus habilidades clave
- Multitasking
- Active learning
- Highly organized
- Keen listener
- Efficiently managing multiple responsibilities
- Continuously updating knowledge and skills
- Implementing new tools
- Commitment to excellence
- Passionate about continuous improvement
- Making a meaningful impact
Idiomas
English
Avanzado
C1
Spanish
Nativo
C2
Cronología
Bilingual customer service
GROWE
2025.01 - 2025.11
Bilingual customer service temporal position for the season
IntouchCx
2024.10 - 2024.12
Modern languages student - undefined
UNIVERSITY EAN
2023.01 - Actual
Content moderator
Teleperformance
2022.07 - 2024.06
Bilingual customer service
Teleperformance
2021.05 - 2022.04
LABOR TECHNICIAN IN ENGLISH - undefined
COLOMBIA-ISCOL
Certificated English B2+ - undefined
COLOMBO AMERICANO
Digital Marketing Analysis - Basic Level - undefined
UNIVERSITY FRANCISCO JOSÉ DE CALDAS (TODOS A LA U EDUCATIONAL PROGRAM)
Project Management Fundamentals - Project initiation: How to start a project successful, Project planning: bring together all the Items
GOOGLE
Leadership program - undefined
GROWE
IMPACTO MAKER COURSE - Validates ability to use Generative Artificial Intelligence as a tool for change and your willingness to transform ideas into real impact
Academic bachelor -
La Giralda