Junior Gutierrez

• Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
• Managed real-time inbound call traffic across multiple contact center locations.
• Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Responded to customer calls and emails to answer questions about products and services.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
• Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.

Helping customers with tech support issues on their phones, activating new lines and
accounts, making payments and filing complaints about their lines for an important
communication enterprise in the United States.