Julissa Santiesteban Huerta
Denver
Summary
Accomplished Manager at Claire’s Boutique, adept in customer service and team collaboration, significantly enhancing store operations. I started as a sales associate and was able to work my way up to become the store manager. I have a lot of skills in POS system operations and fostering customer engagement, I led initiatives that markedly improved employee skills and customer satisfaction. My proactive approach and ability to meet sales goals have consistently contributed to the business's success. I was able to get my team and I a bonus for achieving our sales goals.
Overview
4
4
years of professional experience
Work History
Manager
Claire’s Boutique
01.2023 - Current
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Utilized performance reviews to drive staff progress.
- Assessed weekly reports, identifying areas for enhancement to meet sales objectives.
- Developed efficient schedules on a weekly basis.
- Managed interactions efficiently to enhance overall customer experience.
- Hold team accountable make sure things get done on time
Retail Sales Associate
Ross Dress for Less
02.2021 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Alameda International Jr./Sr. High School
Lakewood, CO05.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Stocking and receiving
- Store maintenance
- Retail store operations
- POS system operations
- Sales goals attainment
- Product demonstrations
- Returns and exchanges
- Team cooperation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Claire’s Boutique
01.2023 - Current
Retail Sales Associate
Ross Dress for Less
02.2021 - 06.2021
High School Diploma -
Alameda International Jr./Sr. High School
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