JULIO SAENZ
Colombia
Summary
Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. The objective is to look for new job opportunities outside of my country in the professional profile that I have been developing as customer service. Want to grow up more professionally and perform different roles.
Overview
2
2
Languages
Work History
Bilingual Customer Service Representative (Voice)
ACCEDO S.A.S. BUCARAMANGA SANTANDER
7 2022 - 07.2023
- Main functions were answering calls in Spanish and English for a company in USA (Target) and the calls were related to credit and debit cards that the company has, so I offered assistance with transaction history, updating personal information and everything related to the cards, in this one I reached the position of supervisor. Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Then I started working on another campaign on the same company and on this time it was for customer Retention for a company that offers home services such as internet, television and voice telephony to customers in the USA (Optimum). Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Bilingual Customer Service Representative (Voice)
Webhelp
08.2023 - 12.2023
- I worked as a voice agent as well only taking contacts in English. This was a customer service campaign to provide technical support regarding the application that the company managed (CashApp) and that the customers use to manage their money. My job was to provide all the information about their accounts and support them when they didn't understand how the application worked or had problems with it, for example: access issues, payments or refunds, etc.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
BACHELOR -
COLEGIO TECNICO VICENTE AZUERO
COLOMBIASkills
References
Foderwill Armesto, Friend, +57 311 8813164, Karol Saenz, Sister, + 57 313 496 0084, Alejandra Lozano, Previous Supervisor at Webhelp, +57 321 4317706
Timeline
Bilingual Customer Service Representative (Voice)
Webhelp
08.2023 - 12.2023
Bilingual Customer Service Representative (Voice)
ACCEDO S.A.S. BUCARAMANGA SANTANDER
7 2022 - 07.2023
BACHELOR -
COLEGIO TECNICO VICENTE AZUERO
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