Julio Cristino
Thornton
Summary
Dynamic event technology leader with a proven track record at Encore Global, excelling in delivering innovative solutions that enhance guest experiences. Skilled in audiovisual systems and client communication, I streamline operations and always implement teamwork, consistently exceeding expectations and driving repeat business through exceptional service and attention to detail.
Overview
9
9
years of professional experience
Work History
Director of Event Technology
Encore Global
10.2022 - Current
- Led cross-functional teams to deliver technology solutions for large-scale events
- Developed and implemented innovative event technology strategies enhancing guest experiences
- Managed vendor relationships to ensure seamless integration of AV and IT services
- Collaborated with clients to assess needs and customize technology solutions for events
- Oversaw budget management for technology-related event expenditures, ensuring cost-effectiveness
- Delivered exceptional customer service, consistently exceeding client expectations and garnering repeat business.
- Streamlined event production workflows, improving efficiency and project delivery timelines
Operations Manager
Encore Global
08.2021 - 10.2022
- Streamlined operational processes to enhance efficiency and reduce turnaround time.
- Managed supplier relationships to ensure consistent quality and timely deliveries.
- Developed training programs to improve team performance and increase productivity.
- Collaborated with cross-functional teams to align operational strategies with business objectives.
- Analyzed operational data to identify trends and drive continuous improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication.
Technical Supervisor
PSAV Presentation Services
03.2019 - 08.2021
- Supervised technical operations for meeting events, ensuring seamless execution and high-quality presentations.
- Trained and mentored team members on equipment setup, troubleshooting, and safety protocols.
- Collaborated with clients to assess technical needs and provide tailored solutions for events.
- Calibrated, maintained and operated equipment for maximum performance.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
Technical Lead
Marriott Hotel
03.2017 - 03.2019
- Led technical teams to enhance system efficiency and service delivery.
- Developed and implemented software solutions to streamline hotel operations.
- Conducted regular assessments of system performance, identifying areas for improvement.
Education
Bachelor of Science - Biological Sciences
Metro State College of Denver
Denver, CO05-2014
Skills
- Audiovisual knowledge
- Excellent work ethic
- Strong verbal and written communication
- AV issue resolution
- Remote support
- Client communication
- Network configuration
- Power distribution
- Results-driven
- Wireless microphone systems
- Audio mixing
- Attentive to detail
- Positive attitude
- Teamwork
- Time management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Director of Event Technology
Encore Global
10.2022 - Current
Operations Manager
Encore Global
08.2021 - 10.2022
Technical Supervisor
PSAV Presentation Services
03.2019 - 08.2021
Technical Lead
Marriott Hotel
03.2017 - 03.2019
Bachelor of Science - Biological Sciences
Metro State College of Denver