Julio Cetz Graniel
Fort Collins
Summary
Dedicated professional with experience at ABM Industries, excelling in cleaning and sanitizing while ensuring health and safety compliance. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in custodial machine operation and time management, contributing to a cleaner, safer environment and reducing complaints significantly.
Overview
8
8
years of professional experience
Work History
Cleanroom Custodian
ABM Industries
02.2023 - 02.2025
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Reported damages and hazardous conditions to management for further action.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Reported vandalism or other damage to property to supervisor.
- Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept building spaces premises clean inside and outside.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Lawn Care Technician
Integrity Lawn Care
10.2020 - 01.2023
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
- Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
- Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Assisted in the design and installation of landscape features such as flower beds, hardscapes, and irrigation systems to enhance curb appeal.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Streamlined operations by maintaining equipment in optimal working condition, minimizing downtime for repairs.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Prepared soil for planting and sowing.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Maintained gardening tools by replacing blades and fluids.
- Developed and maintained efficient irrigation system for outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Assisted with irrigation system maintenance and repair.
- Collaborated with gardeners to plan and design outdoor spaces.
Shift Leader
Smashburger
07.2017 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
Education
Fort Collins High School
Fort Collins, COSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Time management
- Team collaboration
- Custodial machine operation
- Heavy lifting
- Multitasking and organization
- Reliability and punctuality
- Health and safety compliance
- Productivity and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cleanroom Custodian
ABM Industries
02.2023 - 02.2025
Lawn Care Technician
Integrity Lawn Care
10.2020 - 01.2023
Shift Leader
Smashburger
07.2017 - 11.2019
Fort Collins High School
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