Julián David Cardona Leudo
Cali
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
05.2023 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
Customer Service Representative
InTouch At Home
07.2022 - 03.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
Customer Service Representative
Teleperformance
11.2021 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Sitel
01.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
Education
Systems Technology -
ANTONIO JOSE CAMACHO Cali
Cali, ValleTechnical Baccalaureate -
Instituto Técnico Salomia Cali - Valle
Cali, Valle01.2013
Primary Education -
Nuestra Señora De La Asunción 1-3, Instituto Técnico Salomia 4-5 Primaria
Cali, Valle01.2007
Skills
- Microsoft Office (Word, Excel, Power Point, Outlook)
- Handling basic office equipment: Computer, telephone, photocopier
- C1: Advanced
- Customer Service
- Active Listening
- Call Center Operations
- Product Knowledge
- Information Security
Family References
- Carmen Elena Leudo, Auxiliar de Enfermería, COMFANDI, 3340000, 2023, 3116241959
- Rubelisa Carabalí, Ama de Casas, 3142252069
Personal Information
- Identification Number: 144183316
- Place of Birth: Valle del Cauca
- Date of Birth: 01/17/95
- Marital Status: Soltero
References
- Guillermo Aguilar Montaño, Asesor de Call Center, PRICE TRAVEL RES SAS, 3168018160
- Carol Yoan Rua Reyes, Auxiliar de Compras, DICEL S.A. E.S.P., 3801515, 3168321500
Timeline
Customer Service Representative
Alorica
05.2023 - 11.2023
Customer Service Representative
InTouch At Home
07.2022 - 03.2023
Customer Service Representative
Teleperformance
11.2021 - 05.2022
Customer Service Representative
Sitel
01.2020 - 11.2021
Systems Technology -
ANTONIO JOSE CAMACHO Cali
Technical Baccalaureate -
Instituto Técnico Salomia Cali - Valle
Primary Education -
Nuestra Señora De La Asunción 1-3, Instituto Técnico Salomia 4-5 Primaria
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