Camping, Hiking, Backpacking, Rock Climbing, Gym Workouts, Aerial Arts and Cosplay
Juliette Speight
Senior Retail Sales Specialist
Colorado Springs
Summary
Dynamic Retail Sales Specialist with a proven track record at REI Co-op, excelling in upselling and cross-selling techniques. Extensive product knowledge in footwear and clothing. Strong communication skills to enhance customer satisfaction and loyalty, contributing to increased sales revenue. Recognized for effective time management and organizational skills in a fast-paced environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Specialist
REI Co-op
04.2022 - Current
- Informed customers of current store promotions to encourage additional sales purchases, including memberships and credit card applications.
- Greeted customers and helped with product questions, selections, locating items, and purchases.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled in-store purchase payment processing with cash and credit cards.
- Implemented visual merchandising strategies to optimize product display and attract customer interest.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Developed relationships with clothing vendors and freight operators.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - General Science |
San Jacinto College
Pasadena, Texas, TX 08.2021 - 05.2022
High School Diploma -
Clear Lake High School
Houston, TX 08.2017 - 05.2021
Skills
Problem-solving
Multitasking efficiency
Computer literacy
Product knowledge expertise
Time management capabilities
Team building
Promotional event execution
Organizational skills development
Cross-selling techniques
Interests
Timeline
Retail Sales Specialist
REI Co-op
04.2022 - Current
Associate of Science - General Science |
San Jacinto College
08.2021 - 05.2022
High School Diploma -
Clear Lake High School
08.2017 - 05.2021