Julieth Grajales Florez
Resumen profesional
Patient Advocate and Healthcare Operations professional with 7+ years of experience supporting U.S.-based healthcare and service organizations. Proven expertise in copay assistance, insurance claims coordination, patient communication, and operational reporting. Known for accuracy, compliance (HIPAA), and the ability to manage high-volume caseloads efficiently. Fully bilingual in English (C1) and Spanish.
Datos destacados
8
8
years of professional experience
Experiencia
Patient Advocate
SD Solutions
Medellín
2025.09 - 2026.02
- Coordinate copay assistance and financial aid programs to ensure uninterrupted patient access to treatment.
- Manage end-to-end insurance claims submission, follow-up, and issue resolution.
- Act as liaison between patients, insurance providers, and assistance programs in compliance with HIPAA.
- Maintain accurate medical and financial documentation while managing multiple concurrent cases.
- Support timely case resolution in fast-paced, deadline-driven environments.
- U.S. Healthcare Clients
Business Analyst
Solvo
Medellín
2020.12 - 2025.09
- Developed operational dashboards and reports used for leadership decision-making.
- Analyzed productivity and performance metrics to identify improvement opportunities.
- Delivered actionable insights that improved operational efficiency and workflow performance.
- Collaborated cross-functionally with operations and management teams.
Bilingual Customer Service Representative
Onelink BPO
Bello
2018.07 - 2020.12
- Managed 100+ daily customer interactions via phone and email for U.S.-based customers.
- Resolved escalated cases while maintaining high customer satisfaction and retention.
Formación
System Development Technician -
Politécnico Colombiano Jaime Isaza Cadavid
MedellínEnfatiza tus habilidades clave
- Copay Assistance Programs
- Insurance Claims Coordination
- Patient Advocacy
- Healthcare Operations
- HIPAA Compliance
- Data Entry
- Reporting
- Process Improvement
- High-Volume Case Management
- Customer Success
- Professional Communication
Idiomas
Spanish
Principiante
English
Principiante
Cronología
Patient Advocate
SD Solutions
2025.09 - 2026.02
Business Analyst
Solvo
2020.12 - 2025.09
Bilingual Customer Service Representative
Onelink BPO
2018.07 - 2020.12
System Development Technician -
Politécnico Colombiano Jaime Isaza Cadavid