Julieth Grajales
Medellín
Summary
Driven and enthusiastic professional, eager to embrace new challenges. With a robust work ethic and remarkable adaptability, I excel in both independent tasks and collaborative environments. My knack for quickly mastering new skills complements my background in customer service, where I thrive on multitasking and managing my time effectively. I am dedicated to ensuring each customer enjoys a positive and memorable experience, and my strong interpersonal skills enable me to address concerns with ease. Committed to enhancing customer satisfaction, I strive to foster positive outcomes and leave a lasting impression.
Overview
8
8
years of professional experience
Work History
Business Analyst
Solvo SAS
Medellín
12.2020 - Current
- Developed financial models and forecasts to support business decisions.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Translated user needs into actionable items that could be addressed by IT teams.
- Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
Bilingual Customer Service Representative
One Link BPO
Medellín
07.2018 - 12.2020
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Bilingual Customer Service Representative
Teleperformance
Medellín
10.2016 - 11.2017
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of the company's products and services to ensure accuracy when responding to customer inquiries.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
Education
Financial Planning - Financial Planning
Coursera
Online09-2022
System Development - Computer And Information Sciences
Politecnico Colombiano Jaime Isaza Cadavid
Medellin12-2013
High School Diploma -
Institucion Educativa Santa Elena
Medellin12-2013
Skills
- Data Entry
- Computer Skills
- Organization
- Data Management
- Dependable and Responsible
- Self-Directed
- Planning
- Customer Relations
- Problem Resolution
- Calm Under Pressure
- Teamwork and Collaboration
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Business Analyst
Solvo SAS
12.2020 - Current
Bilingual Customer Service Representative
One Link BPO
07.2018 - 12.2020
Bilingual Customer Service Representative
Teleperformance
10.2016 - 11.2017
Financial Planning - Financial Planning
Coursera
System Development - Computer And Information Sciences
Politecnico Colombiano Jaime Isaza Cadavid
High School Diploma -
Institucion Educativa Santa Elena
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