Julieta Tordecilla Alvarez
Medical Records Specialist
Medellín
Summary
Detail-oriented, bilingual (B2) Medical Records Specialist with hands-on experience in legal support for mass tort and personal injury cases. Skilled in handling medical records retrieval through legal tech platforms and training new team members. Recognized for leadership, time management, and adaptability in high-volume, remote environments. Studied Audiovisual Communication while applying analytical and communication skills in a professional setting.
Overview
8
8
years of professional experience
24
24
years of post-secondary education
Work History
Medical Records Specialist
Neostella
04.2025 - Current
- Handled medical records requests for a law firm focused on mass tort cases.
- Used legal platforms such as Filevine to track case progress and record updates.
- Requested medical records through platforms like ChartSquad and National Records Retrieval.
- Ensured accuracy, compliance, and timely follow-ups with providers.
Medical Records Specialist
Profesor X – Florida-based Law Firm
05.2022 - 04.2025
- Managed medical records retrieval for legal cases, ensuring timely delivery, and HIPAA compliance.
- Used platforms such as Salesforce, ChartSwap, and Ciox to process and track requests.
- Requested records from hospitals and providers, following up to ensure completion and accuracy.
- Trained and mentored new hires, supported onboarding, created guidance materials, and conducted quality reviews.
- Served as the right hand of the team lead, contributing to performance strategies that significantly increased the department's case completion rate.
- Provided cross-team support, resolved process questions, and improved communication flows.
- Handled documentation and case updates related to personal injury cases, ensuring compliance with U.S. legal standards.
- Maintained relationships with medical providers, suppliers, and reporters.
- Reviewed charts and flagged incomplete or inaccurate information.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
Head Bartender
Sonora Bar & Restaurant
01.2020 - 01.2022
- Led bar operations and staff, ensuring service excellence and safety compliance.
- Trained new employees and oversaw quality control of service and beverage presentation.
- Assisted with inventory management and day-to-day logistics.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Usher
University of Medellín Theater
01.2018 - 01.2019
- Supported event logistics and guest services during public performances.
- Handled crowd flow and assisted with attendee guidance.
- Handled crowd control to maintain order and prevent overcrowding.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Reviewed tickets for authenticity and applicability to particular event.
Education
No Degree - Audiovisual Communication
University of Medellín
Medellin, Colombia 05.2001 - Current
Skills
Team training facilitation
Medical records management
Legal Tech Tools (Salesforce, ChartSwap, Ciox)
Mass Tort & Personal Injury Support
Process Improvement
Bilingual Communication (English/Spanish)
Patient confidentiality
Quality reviews
Attention to Detail
Remote Team Collaboration
Problem Solving
Time & Task Management
Timeline
Medical Records Specialist
Neostella
04.2025 - Current
Medical Records Specialist
Profesor X – Florida-based Law Firm
05.2022 - 04.2025
Head Bartender
Sonora Bar & Restaurant
01.2020 - 01.2022
Usher
University of Medellín Theater
01.2018 - 01.2019
No Degree - Audiovisual Communication
University of Medellín
05.2001 - Current