JULIE SHIN
Longmont
Summary
Goal-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings strong commitment to quality and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
Availity
03.2025 - Current
- Managing complex, large-scale implementations of data governance healthcare IT solutions, aligning to federal mandates.
- Leading internal and external teams on the day-to-day oversight of project deliverables, working on business and technical requirements, along with a technical delivery plan, deployment plans, and operational project plans.
- Working cross-functionally with multiple internal teams including product, engineering, client services, strategic account services, provider services, provider engagement and training.
- Identifying opportunities for process improvement, and implemented solutions to increase efficiency and reduce costs.
Implementation Project Manager
Availity
07.2023 - 03.2025
- Created project plans, determined resources, and wrote timelines as part of project scope determination.
- Led and managed staff of medium to large size team members engaged in administering complex Healthcare IT infrastructure.
- Directed large-scale development and implementation of Healthcare IT solutions to meet business needs and build client loyalty.
- Coordinated with internal departments to ensure all tasks are completed within agreed upon deadlines.
- Identified opportunities for process improvement and implemented solutions to increase efficiency and reduce costs.
Project Manager & Scrum Master
Bounteous, US
04.2021 - 04.2023
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders, clients, and cross-teams.
- Developed project plans and managed project scope using Agile and Waterfall methodologies to guide projects from conceptualization to implementation and maintenance.
- Managed project scope, resourcing, timeline, budget, blockers, risks, dependencies, and deliverable outcomes.
- Lead effective Agile ceremonies as the Scrum Master, including daily stand-ups, retrospectives, sprint reviews, backlog refinement, demos, and release planning.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Adhered to budget requirements with excellent planning and consistent expense forecasting.
Project Manager & Scrum Master
Medtelligent, US
01.2020 - 04.2021
- Served as an advocate for the project team, and assisted in proactive risk management of relieving any blockers and barriers by facilitating communication amongst teams, stakeholders, and senior management.
- Developed and managed detailed multi-phased project plans for beta feature rollouts and third party integrations.
- Developed, communicated and tracked project schedules and milestones with internal team and external stakeholders.
- Delivered projects and product deliverables using the appropriate Agile project management methodology.
- Coached team as the Scrum Master, leading the agile methodology ceremonies including daily stand up, retros, sprint reviews, backlog refinement, and sprint planning.
Technical Client Services Manager
Medtelligent, US
11.2018 - 12.2019
- Managed the client services team to ensure we delivered outstanding services to clients to maintain and extend relationships for future business opportunities.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Established performance and service goals and held associates accountable for individual performance.
Technical Client Services Specialist
Medtelligent, US
08.2018 - 11.2018
- Delivered exceptional customer service to customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Education
Bachelor's degree - Marketing Management
University of Illinois Chicago
Chicago, ILSkills
- Certified Scrum Master
- AI Tools
- Smartsheet
- Miro
- Confluence
- Jira
- Salesforce
- Budgeting and Resource Management
- Risk Mitigation
- Deliverable Tracking
- Project Timelines and Milestones
- Agile and Waterfall Methodologies
- Project Planning from start to finish
Certification
- Certified Scrum Master Certification
- Lean Six Sigma Yellow Belt Certification
Timeline
Program Manager
Availity
03.2025 - Current
Implementation Project Manager
Availity
07.2023 - 03.2025
Project Manager & Scrum Master
Bounteous, US
04.2021 - 04.2023
Project Manager & Scrum Master
Medtelligent, US
01.2020 - 04.2021
Technical Client Services Manager
Medtelligent, US
11.2018 - 12.2019
Technical Client Services Specialist
Medtelligent, US
08.2018 - 11.2018
Bachelor's degree - Marketing Management
University of Illinois Chicago