Summary
Overview
Work History
Education
Skills
Timeline
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Julie Patterson

Lakewood

Summary

Dynamic surveillance operator with a proven track record at Century Casinos, excelling in risk assessment and compliance. Leveraged detection software to enhance operational efficiency while maintaining integrity and trustworthiness. Recognized for optimizing surveillance coverage and fostering a safe environment, contributing to improved guest satisfaction and operational excellence.

Overview

2026
2026
years of professional experience

Work History

Surveillance Operator

Century Casinos
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
  • Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
  • Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
  • Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
  • Supported law enforcement investigations with accurate documentation and provision of surveillance footage when needed.
  • Reviewed live and archived video surveillance footage for investigative purposes.

Casino Shift Manager

Century Casinos
03.2022 - Current
  • Coordinated incident response efforts alongside security personnel in order to maintain safety for both guests and employees during critical situations.
  • Utilized advanced technology systems to monitor casino floor activity, enabling faster response times to potential issues or opportunities for improvement.
  • Optimized table game utilization through effective layout adjustments based on player preferences and business demands.
  • Maintained strict compliance with gaming regulations by conducting regular audits and addressing any discrepancies swiftly.
  • Contributed to employee retention efforts by fostering a positive work environment that encouraged teamwork and professional growth opportunities for staff members.
  • Ensured high levels of guest satisfaction by promptly resolving issues and implementing service improvements based on guest feedback.
  • Facilitated smooth transitions between shifts, ensuring seamless operations throughout the day and night.
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.

Education

Westwood High School
Austin, TX
1991

Skills

  • Quick learner
  • Patience and concentration
  • Integrity and trustworthiness
  • Detection software monitoring

Timeline

Casino Shift Manager

Century Casinos
03.2022 - Current

Surveillance Operator

Century Casinos

Westwood High School

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Julie Patterson