Java
Julian Steven Arias Sierra
Bogota
Summary
I am a person who learns to do their job quickly and effectively, always being an important pillar for colleagues when providing information, I know how to deal with obfuscated and annoying people, in addition to knowing how to work under pressure without feeling overwhelmed, I understand the basics of computing and software development including all the steps necessary to reach a viable solution.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Enel X
10.2022 - Current
- I work as a salesperson-customer service representative for the company ENEL X, focusing on their electrical adaptations product in the city of Bogota and surrounding municipalities, primarily in managing potential customers and people interested in improving their external electrical installations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Vendedor Tigo
Tigo
07.2022 - 09.2022
- I work as a salesperson for the company Tigo, initially focusing on gathering information about potential customers in areas of Bogotá where there will soon be coverage.
- Play a salesperson role after completing the initial task of obtaining this information, helping to boost the company's numbers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Perfilador
LQN - Lo Que Necesito
12.2019 - 07.2020
- I work as a profiler of a database of clients interested in the company's main product, facilitating the sales process, and selecting clients with the greatest potential for better development of upcoming activities.
- Provided expert consultation in high-profile cases, leading to the development of effective investigative strategies.
- Maintained a comprehensive database of case studies, facilitating easy access to relevant information during profiling activities.
Salesperson
Draggo
11.2017 - 11.2019
- I work as a salesman on a clothing street, mainly focused on selling polo or round neck shirts for men.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
Education
High School Diploma -
Colegio Colsubsidio Chicala
Bogota, Colombia 05.2001 -
No Degree - Engineering Systems
Universidad Central
Bogota, Colombia 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Call center experience
Computer Proficiency
Teamwork and Collaboration
Friendly, Positive Attitude
Computer Skills
Software
Python
Base datos SQL
Read books
I like fantasy books and mangas
Timeline
Customer Service Representative
Enel X
10.2022 - Current
Vendedor Tigo
Tigo
07.2022 - 09.2022
Perfilador
LQN - Lo Que Necesito
12.2019 - 07.2020
Salesperson
Draggo
11.2017 - 11.2019
High School Diploma -
Colegio Colsubsidio Chicala
05.2001 -
No Degree - Engineering Systems
Universidad Central
05.2001 -
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