Julian Steban Pulido Santos
Customer Service Specialist
Bogotá
Summary
Experienced Customer Service Specialist with a background in hospitality and sales industries. Proven track record of providing top-tier support for renowned hotels in the U.S. Skilled in problem-solving and proactive communication to ensure exceptional guest experiences. Adept at mentoring new employees, fostering teamwork, and driving sales through personalized service. Adaptable, resilient, and always focused on delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Bartender Server
87G Bar
01.2021 - 03.2023
- As a bar server, my main responsibility was to provide excellent customer service by taking orders, delivering drinks, and ensuring guests had a great experience. I assisted customers with drink recommendations, handled payments, and maintained a clean and organized service area. Additionally, I worked closely with the bar and kitchen staff to ensure efficient service and customer satisfaction.
Customer Service Specialist
IntouchCX
06.2023 - 12.2024
- As a Customer Service Specialist at Airbnb, I provided seamless guest support, resolving issues efficiently and ensuring an exceptional experience. I also mentored new hires, guiding them through their adaptation process and sharing best practices. This role strengthened my problem-solving skills, adaptability, and ability to thrive in fast-paced hospitality environments—ideal for delivering top-tier service on a cruise ship.
Customer Service Specialist
IGT Solutions
01.2024 - Current
- As a Customer Service Specialist at IGT Solutions, I provide high-quality customer support for renowned hotels across the United States, assisting guests with reservations, inquiries, and issue resolution. My role also involves proactive sales, optimizing booking experiences while ensuring customer satisfaction. This experience has strengthened my ability to multitask, communicate effectively, and deliver top-tier hospitality service in a fast-paced, guest-focused environment.
Education
High School Diploma -
Colegio Colsubsidio Chicalá
Bogotá, Colombia 02.2014 - 12.2020
Skills
- Proactive
- Public Speaking
- Leadership
- Perseverance
- Teamwork
- Customer Service
- Sales
Personal Information
- Date of Birth: 08/16/04
- Gender: Male
- Nationality: CO
- Driving License: A2, B1, B1, C1
- Marital Status: Single
Timeline
Customer Service Specialist
IGT Solutions
01.2024 - Current
Customer Service Specialist
IntouchCX
06.2023 - 12.2024
Bartender Server
87G Bar
01.2021 - 03.2023
High School Diploma -
Colegio Colsubsidio Chicalá
02.2014 - 12.2020
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