Julian Nicolas Sanabria Patiño
Customer Service Representative
Usaquen,DC
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
01.2023 - 09.2023
- Adapted quickly to new technologies introduced into call center environment, utilizing tools effectively during customer interactions
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients in more than 60 calls per day
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
High School Diploma -
Mayor De Inglaterra Bilingual School
Cota, Colombia 05.2018 - 05.2023
Skills
English
Spanish
Customer inquiries
Customer Service
Call Management
Customer Support
Timeline
Customer Service Representative
Concentrix
01.2023 - 09.2023
High School Diploma -
Mayor De Inglaterra Bilingual School
05.2018 - 05.2023