Julianna Hines
Castle Rock
Summary
Experienced Guest Service Specialist with background in high-end hospitality and customer service environments. Familiarity with handling guest inquiries, resolving complaints, and ensuring customer satisfaction. Strengths include strong communication skills, adaptability to diverse situations, and capacity to thrive in fast-paced settings. Made significant contributions towards enhancing overall guest experience and satisfaction levels in previous roles.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
Aurora
12.2024 - 05.2025
- Provided excellent customer service to ensure guest satisfaction.
- Addressed customer complaints or concerns in a timely manner.
- Processed customer payments for services rendered.
- Participated in team meetings to discuss strategies for improving guest service standards.
- Ensured all safety protocols were followed while on duty.
- Greeted guests upon arrival and provided information about the facility's services.
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
- Invited guests to join loyalty programs and special promotions to stay connected.
Delivery Driver
Amazon
Aurora
03.2024 - 11.2024
- Received daily delivery instructions and route assignments from dispatch.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Maintained accurate records of goods delivered and collected payments as required.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Assistant Teacher
La Petite Academy Inc.
Aurora
02.2022 - 11.2023
- Assisted classroom teacher in developing and implementing lesson plans.
- Participated in professional development workshops related to teaching strategies.
- Collaborated with other staff members to ensure student success.
- Provided individualized instruction to students who needed additional assistance.
- Assisted in planning field trips and special events such as assemblies or performances.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Supervised small group activities.
- Attended faculty meetings as requested by the lead teacher.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Maintained safe, educational environment for students during learning and free play time.
Grocery Stocker
King Soopers
Aurora
01.2021 - 01.2022
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Rotated and faced product displays for optimal visual appeal.
- Checked expiration dates on perishable items to guarantee freshness.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Assisted customers in locating desired items within the store.
- Pushed carts and loaded customer purchases into vehicles.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education
High School Diploma -
Endeavor Academy
Centennial, CO05-2021
Skills
- Customer service
- Payment processing
- Safety protocols
- Conflict resolution
- Team collaboration
- Problem-solving
- Communication
- Language skills (sign language)
Languages
sign language
Limited
Affiliations
i love to workout. love animals, and love connecting with people creating new relationships and connections. learning new things from people is a big interest as well as helping people!
Timeline
Guest Service Specialist
Mister Car Wash
12.2024 - 05.2025
Delivery Driver
Amazon
03.2024 - 11.2024
Assistant Teacher
La Petite Academy Inc.
02.2022 - 11.2023
Grocery Stocker
King Soopers
01.2021 - 01.2022
High School Diploma -
Endeavor Academy