Julian Kemp
Wellington
Summary
Dynamic Patient Access Representative with a proven track record at UCHealth University of Colorado Hospital, excelling in insurance verification and HIPAA compliance. Recognized for enhancing patient satisfaction through empathetic communication and effective problem-solving and committed to delivering service excellence while maintaining meticulous attention to detail in all interactions.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes.
Knowledge of healthcare systems and compliance standards.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
UCHealth University of Colorado Hospital
06.2015 - Current
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Greeted and assisted patients with check-in procedures.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
Patient Access Representative
UCHealth University of Colorado Hospital
09.2013 - 06.2015
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associate of Science - Medical Billing And Coding
IBMC
Fort Collins, CO05-2011
Skills
- Service excellence
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Effective empathy
- EMR
- Financial transaction processing
- Flexible schedule
- Transaction management
- Attention to detail
- Patient confidentiality and data security
Timeline
Patient Access Representative
UCHealth University of Colorado Hospital
06.2015 - Current
Patient Access Representative
UCHealth University of Colorado Hospital
09.2013 - 06.2015
Associate of Science - Medical Billing And Coding
IBMC
Similar Profiles
AuBrie WaltonAuBrie Walton
Advanced Care Partner at UCHealth University of Colorado HospitalAdvanced Care Partner at UCHealth University of Colorado Hospital
Santana ChavezSantana Chavez
Certified Pharmacy Technician (CPhT) at UCHealth University of Colorado HospitalCertified Pharmacy Technician (CPhT) at UCHealth University of Colorado Hospital
Brittany KangBrittany Kang
Registered Nurse at UCHealth University of Colorado HospitalRegistered Nurse at UCHealth University of Colorado Hospital
Maya BagshawMaya Bagshaw
Volleyball Coach at Wellington High SchoolVolleyball Coach at Wellington High School
Caroline CechCaroline Cech
Planning Project Consultant at SLR Consulting New Zealand LtdPlanning Project Consultant at SLR Consulting New Zealand Ltd