JULIAN HYMES
Colorado Springs
Summary
Dynamic professional with experience in the hospitality and food service industry. Proven track record of providing exceptional customer service, upholding high standards, and delivering excellent results. Ability to work under pressure and handle multiple tasks simultaneously with a positive attitude while ensuing the safety of the guests.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
Work History
Bartender
Viewhouse
01.2024 - Current
- Crafted high-quality cocktails and beverages according to standardized recipes.
- Provided stellar customer service, enhancing guest experience and satisfaction.
- Trained new bartenders on techniques, menu items, and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
Shift Leader & Event Ambassador
Top Golf
02.2022 - 01.2024
- Provided exceptional customer service throughout entire meal experience from ordering until payment was received.
- Maintained cleanliness and orderliness of the tee line area at all times.
- Assisted customers with selecting menu items that best suited their tastes or dietary restrictions.
- Interacted with guests to drive satisfaction and loyalty.
- Supervised daily operations to ensure optimal service and guest satisfaction.
Server
Hops N Drops
06.2022 - 02.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
Manager
Mcdonalds
11.2020 - 02.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals.
- Communicated plans and actions to meet departmental goals.
Youth Basketball Coach
Fort Kent Summer League
06.2019 - 06.2021
- Managed inventory of equipment such as balls, uniforms, nets, ensuring proper maintenance is performed when necessary.
- Demonstrated knowledge of basketball fundamentals and techniques to instruct youth players.
- Tracked progress of players throughout season by assessing individual strengths and weaknesses.
- Ensured compliance with league regulations regarding eligibility requirements, scheduling conflicts.
- Monitored attendance at practices and games to ensure full participation from each athlete.
Manager's Assistant
Subway
08.2019 - 04.2021
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Provided direct supervision and guidance to crew members.
Customer Service Associate
Nike
06.2018 - 08.2019
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
Education
Associate in Arts (A.A) - Arts Science
University of Maine At Fort Kent
Fort Kent, ME, US05.2023
Skills
- Developing Rapport with Guests
- Highly reliable
- Team player attitude
- Engaging personality
- Personnel Training
- Phone Inquiries
- Restaurant Operation
- Customer Relationship Management
- Billing and Payment Processing
- Verbal and Written Communication
- Strong multitasking
Timeline
Bartender
Viewhouse
01.2024 - Current
Server
Hops N Drops
06.2022 - 02.2023
Shift Leader & Event Ambassador
Top Golf
02.2022 - 01.2024
Manager
Mcdonalds
11.2020 - 02.2022
Manager's Assistant
Subway
08.2019 - 04.2021
Youth Basketball Coach
Fort Kent Summer League
06.2019 - 06.2021
Customer Service Associate
Nike
06.2018 - 08.2019
Associate in Arts (A.A) - Arts Science
University of Maine At Fort Kent