Julian Eduardo Galeano Rojas

Functions:

•In charge of contacting inactive clients (Dormant) to reactivate negotiations and relations with the company

•Generate quotes and follow-up of national logistics processes for companies located in the United States

Achievements:
•Overcome a fast learning curve, managing to reactivate relationships with 20 clients in the period of 1 month.

• Functions:
  Support psychological support processes, development of mental health and prevention promotion material for employees with and without diagnoses.
• Achievements:
  I was able to create 4 quick help guides for stress, anxiety, depression, grief support and work return to the office with synergy to audiovisual and virtual platforms.
• Proven ability to develop and implement creative solutions to complex problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

•In charge of the analysis and support to international clients of the StartRight program for students and immigrants who wish to carry out the admission process to Canada under the Multicultural Banking team. Support given by mail and telephone.

Achievements:
•3 time Top Performer winner.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.

In charge of offering training and training to new employees of the organization through the use of coaching and mentoring to facilitate easy entry into the operation.

• Responsible for providing advice and attention to banking products to Scotiabank customers in Canada through the execution of protocols and management of banking systems offered by the company.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Resolved concerns with products or services to help with retention and drive sales.

Achievements:
•Top 10 Best Advisors Canada: Awarded to the agents with the best metrics of the month nationwide in the contact center.
•Promotion to 3 new service skills in less than 3 months.

In charge of generating advertising campaigns on social networks and holding events in universities and shopping centers aimed at raising awareness of the organization and sale of its products.

• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Generated leads through phone calls, emails and face-to-face interactions.
• Conducted primary and secondary research to better understand customer needs and behaviors.

Achievements:
I managed to create a new product through the use of the Design Thinking structure that would adjust to the commercial needs of the organization and the season, thus producing an increase in sales.