JULIAN ANDRES REYES CORTES
Bogotá
Summary
Service-focused representative, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service with 3 years of expertise in related roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Perfiles Y Soluciones Logísticas
02.2021 - 06.2024
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Customer Service
Outplex
04.2021 - 12.2021
- Implemented targeted outreach campaigns to at-risk customers, resulting in higher retention rates.
- Increased customer account renewals through proactive account management and personalized offers.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
Ventas y Servicios
Sitel
08.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service
Teleperformance
10.2017 - 06.2018
- Increased customer service ratings significantly through personable service.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
Education
Secondary school -
Colegio Parroquial Santo Cura de Ars
01.2017
Primary school -
Colegio Parroquial Santo Cura de Ars
01.2007
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Process Optimization
- [Software] expertise
- Motivational Leadership
- Stress Management
- Performance Management
- Quality Assurance
- Document Preparation
- Flexibility and Adaptability
Languages
Spanish
Inglés
Family References
- GLORIA CARMEN CORTES, Ama de Casa, 311 585 36 29
- FLOR ANGELA REYES REYES, Pensionada, 313 255 77 64
Work References
- LORENA MUÑOZ, SUPERVISOR, 310 257 05 24
- JONATHAN PINEDA, AGENTE DE CALIDAD, 312 395 22 75
Personal Information
- ID Number: 1.032.504.317
- Place of Birth: Bogotá, Colombia
- Date of Birth: 04/30/99
References
- JUAN SEBASTIÁN OJEDA MENDEZ, Independiente, 320 871 20 50
- MATEO JOSÉ VARGAS NIETO, Empleado Indepentiente, 313 321 96 40
Timeline
Customer Service
Outplex
04.2021 - 12.2021
Logistics Coordinator
Perfiles Y Soluciones Logísticas
02.2021 - 06.2024
Ventas y Servicios
Sitel
08.2018 - 08.2020
Customer Service
Teleperformance
10.2017 - 06.2018
Secondary school -
Colegio Parroquial Santo Cura de Ars
Primary school -
Colegio Parroquial Santo Cura de Ars
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