Juliana A. Rodriguez Uribe
Resumen profesional
Customer-focused professional with experience delivering exceptional support and building positive client relationships in fast-paced environments. Strong communicator with excellent problem-solving and active listening skills, committed to providing efficient, empathetic, and personalized customer experiences. Highly adaptable, proactive, and quick to learn new tools and processes, with a collaborative mindset and a passion for continuous improvement. Dedicated to contributing to team success while helping customers achieve their goals.
Datos destacados
5
5
years of professional experience
Experiencia
Medical Operations & Appointment Setter Specialist
Solvo Global
Remote, Colombia, Dr Catalyst
2025.08 - 2026.07
- Customer service by assisting patients with inquiries, scheduling appointments, and providing a positive experience.
- Appointment setting for new and existing patients while maintaining accurate scheduling records.
- Assisting patients with insurance verification and referral requirements.
- Directing incoming calls to the appropriate departments based on patients' needs.
- Providing administrative support by updating patient information and maintaining accurate records.
- Communicating effectively with patients, healthcare providers, and internal teams to ensure smooth coordination of services.
- Resolving customer inquiries and escalating complex issues when necessary.
Customer Service & Sales Representative
Asurion
Bogotá
2023.09 - 2024.02
- Delivered high-quality customer service, answering questions about insurance terms, coverage, and pricing.
- Actively offered and sold insurance products for home devices, building trust and rapport with customers to meet their unique needs.
- Achieved remarkable sales performance, consistently meeting and often exceeding monthly targets.
- Learned advanced sales techniques and how to bond with customers to create genuine connections that supported upselling and customer satisfaction.
- Assisted clients in filing insurance claims, providing clear guidance throughout the process.
- Provided basic technical support to resolve customer issues efficiently in a fast-paced environment.
Ethics & Compliance Call Campaign Agent
Teleperformance
Bogotá
2023.01 - 2023.08
- Handled sensitive calls reporting workplace issues such as harassment, fraud, theft, and inappropriate behavior, ensuring detailed and impartial documentation.
- Received calls from employees worldwide across different industries, demonstrating cultural awareness and adaptability.
- Set clear expectations for callers about the reporting process and follow-up.
- Exceeded performance metrics for call quality, accuracy, and professionalism.
- Key achievements: Trusted to handle complex, high-risk calls requiring discretion and emotional intelligence.
- Developed excellent active listening and conflict resolution skills.
Customer Service Representative & QA Backup
Concentrix SA
Bogotá
2021.10 - 2022.07
- Provided customer support related to insurance authorizations, medical supplies, and scheduling medical procedures.
- Selected as QA backup, reviewing call quality and supporting team members to maintain high service standards.
- Achieved consistently strong performance in customer satisfaction and call quality metrics.
- Gained in-depth knowledge of customer care within the healthcare sector, developing empathy, precision, and compliance awareness.
- Helped customers clearly understand policy terms and guided them through insurance processes to ensure smooth service delivery.
Formación
Esthetics and Cosmetology -
Centro de Educación de Salud y Belleza
High School Diploma - undefined
Gimnasio Antonio Nariño
Technical Certificate in Musical Instrument -
SENA
2026.05 -
Enfatiza tus habilidades clave
- Customer Service
- Technical Support
- Sales
- Upselling
- Active Listening
- Conflict Resolution
- Ethics
- Compliance Reporting
- Cross-cultural Communication
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- OneNote
- Adaptability
- Learning Agility
- CRM Software
- Call Center Software
Lenguages
English
Avanzado
Spanish
Experto
References
Available upon request
Cronología
Technical Certificate in Musical Instrument -
SENA
2026.05 -
Medical Operations & Appointment Setter Specialist
Solvo Global
2025.08 - 2026.07
Customer Service & Sales Representative
Asurion
2023.09 - 2024.02
Ethics & Compliance Call Campaign Agent
Teleperformance
2023.01 - 2023.08
Customer Service Representative & QA Backup
Concentrix SA
2021.10 - 2022.07
High School Diploma - undefined
Gimnasio Antonio Nariño
Esthetics and Cosmetology -
Centro de Educación de Salud y Belleza