Juliana González Hoyos
Resumen profesional
Organizational Psychologist with experience in talent selection and assessment, end-to-end recruitment processes, and support of employee well-being, engagement, and organizational climate initiatives. Strong focus on competency-based profiling, cultural alignment, and business needs analysis. Detail-oriented, analytical, and well-organized professional, contributing to employee experience, team effectiveness, and continuous improvement within Talent Management processes.
Datos destacados
2
2
years of professional experience
6
6
years of post-secondary education
Experiencia
Bilingual Customer Service
Teleperformance
2023.01 - Actual
- Customer service with a focus on quality, using established protocols and clear communication to ensure a positive experience.
- Identifying and understanding customer needs through active listening and empathy, optimizing response times.
- Analyzing requirements and offering effective solutions supported by internal tools and resources.
- Managing and updating information in databases, ensuring timely follow-up and efficient case resolution.
Human Reources Analyst
Maderas Plásticas Ecológicas
La Unión, Valle del Cauca
2022.03 - 2023.01
- Leadership of mass recruitment processes for administrative and operational positions in contexts of rapid organizational growth.
- Participation in development, welfare, and organizational climate initiatives focused on improving the employee experience.
- Design and conduct interviews with candidates, ensuring structured and objective evaluations.
- Profile analysis and competency assessment, aligning technical and behavioral skills with business needs and departmental objectives.
- Clear, assertive, and effective communication with different organizational levels, facilitating decision-making and coordination with internal leaders and teams.
Recruitment and Selection Analyst
Ingenio Risaralda
La Virginia, Risaralda
2021.07 - 2022.03
- Management and implementation of workplace wellness initiatives aimed at strengthening the organizational climate and employee satisfaction.
- Active participation in initiatives for the continuous improvement of selection processes, achieving optimizations in response times and operational efficiency (estimated reduction of 15–20% in closing times).
- Coordination of talent management processes, ensuring quality standards, timeliness, and cultural alignment, contributing to more effective and sustainable hiring processes.
- Management and recording of payroll updates: income, withdrawals, disabilities, leave, and absences.
- Ability to prioritize and manage multiple simultaneous processes in dynamic environments, maintaining high levels of organization, follow-through, and attention to detail.
Formación
Psychological First Aid - Psychology
Politécnico Superior
2021.01 - 2021.06
Psychology - Psychology
Universidad Católica de Pereira
Pereira, Risaralda 2018.01 - 2022.12
Trends in Staff Selection - Psychology
Politécnico Superior
2023.06 - 2024.01
Enfatiza tus habilidades clave
- Competency-Based Assessment
- Talent Acquisition & Recruitment Processes
- Results-Driven Performance
- High-Volume Recruitment Environments
- Time & Priority Management
Cronología
Trends in Staff Selection - Psychology
Politécnico Superior
2023.06 - 2024.01
Bilingual Customer Service
Teleperformance
2023.01 - Actual
Human Reources Analyst
Maderas Plásticas Ecológicas
2022.03 - 2023.01
Recruitment and Selection Analyst
Ingenio Risaralda
2021.07 - 2022.03
Psychological First Aid - Psychology
Politécnico Superior
2021.01 - 2021.06
Psychology - Psychology
Universidad Católica de Pereira
2018.01 - 2022.12