Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Castiblanco

Juliana Castiblanco

Student

Summary

A creative and dedicated young student with the desire of knowing other cultures, traveling, learning and teaching other languages. I have acquired a significant amount of cultural knowledge not only from my country but from many others I have visited. My English level has provided me multiples way to communicate and make other aware of my ideas and beautiful thoughts; I love to watch foreign movies, take mesmerizing pictures, help animals, dance and most importantly, being able to get to know other people since we all have our own world in our minds and it is amazing to share this and connect with others.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Private English Tutor

Own
03.2019 - Current
  • Incorporated real-life examples into lessons to make abstract concepts more relatable and engaging for students.
  • Developed individualized learning plans for each student, addressing their specific needs and goals.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Bilingual Customer Service Specialist

Teleperformance
10.2021 - 04.2024
  • Provided expert guidance on product offerings to customers in both languages, leading to higher levels of satisfaction.
  • Contributed to a positive work environment by sharing cultural insights and fostering greater understanding among diverse colleagues.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and Spanish.
  • Managed high call volumes while maintaining professionalism under pressure, earning recognition for exceptional performance and dedication to customer service.
  • Provided language translation services for customer service inquiries.

Cook

Own Business
02.2017 - 11.2019
  • Created delicious sweet treats with consistent care, attention to detail, and quality.

Education

High School Diploma -

Colegio Gimnasio Los Robles
Ibague, Colombia
05.2001 -

Skills

  • Cross-cultural communication
  • Kind
  • Homework Assistance
  • Language Immersion
  • Vocabulary expansion
  • Interactive Learning
  • Problem-solving abilities
  • Analytical Thinking
  • Recommending media
  • Leadership and teamwork
  • Creative

Timeline

Bilingual Customer Service Specialist

Teleperformance
10.2021 - 04.2024

Private English Tutor

Own
03.2019 - Current

Cook

Own Business
02.2017 - 11.2019

High School Diploma -

Colegio Gimnasio Los Robles
05.2001 -

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