Juliana Alvarez Gil

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Used accounting software and excel to prepare monthly financial reports.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Performing administrative tasks.
• Control and monitoring of budgets, costs and expenses.
• Efficient fulfillment of assigned tasks.

I worked as an accounting assistant intern at La Leal, focused on the monthly payroll registration of employees and also the analysis of financial reports to improve productivity and performance. The programs I used the most were Excel and the CG1 accounting software, so I have an advanced level in both programs.

• Handling customer complaints and inconveniences in English and Spanish.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Communicated with clients regarding account services, statements, and balances.
• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Treatment of billing information and personal data of each client.
• Punctual compliance with the schedules within the day.
• Advanced English level.

Since 2021, I have been working for the bilingual Disney+/Star+ campaign at the Teleperformance company, where I have fulfilled many roles, I have been part of the customer service area through chat, phone, social media and email in Spanish and English. In addition, due to my good performance and team work, I had the opportunity to train the new people who joined the team. I was also part of the campaign quality team where interactions were analyzed to improve team productivity and efficiency.