Julian Morales

. Provided excellent customer service by responding to inquiries via phone, email, and chat regarding bookings, cancellations, and modifications.

. Handled customer complaints and resolved issues effectively while maintaining a high level of professionalism.

. Assisted customers in making reservations, finding suitable accommodation, and offering travel recommendations based on their needs.

. Updated and maintained customer records in the booking system to ensure accurate information and efficient service.

. Utilized up selling and cross-selling techniques to promote additional services and increase revenue.

• Medical appointment scheduling
• Deal with customers
• Listen to the client actively and empathically
• Identify the customer profile and know how to respond based on it
• Ask the right questions to get to the heart of the issue
• Demonstrate understanding and be proactive in finding solutions
• If you do not have the necessary tools, redirect the call in an agile way
• Close the conversation by offering your time to resolve any other queries
• Decipher customer satisfaction and implement strategies to improve the experience.

• Monitoring and evaluation of Colombian commercial policy
• Study of Latin American integration processes (CAN, MERCOSUR, etc.)
• Periodic realization of the academic newsletter with an analysis of the most important events in commercial matters
• Comparative analysis between the European and Latin American integration process
• Advising on thesis and undergraduate students' work in related topics
• Teaching activities in the Contemporary Facts seminar.