JULIAN MESA RESTREPO
Medellin,ANT
Summary
Hardworking Systems engineer with eight years’ experience providing technical support in various areas including technological infrastructure, databases and different applications. Strong knowledge in the development of web pages, computer systems, data analysis, MySQL, SQL Server. Also proficient in advanced Excel, remote support, and demonstrates a proactive aptitude for self-learning, innovation, and working collaboratively as a team member or independently. Native Spanish speaker and level C1 English.
Overview
10
10
years of professional experience
Work History
IT Specialist
HCLTech
07.2025 - Current
- Provide IT services for two multinational companies: Omya and AkzoNobel
- Create hash file for autopilot
- Create USB bootable ISO with autopilot (Ventoy)
- Format laptops (Reimage ISO)
- Intune MDM enroll laptop to autopilot.
- Level 1,2 Support for the Akzonobel & Omya Users
- Manage Hyperion and laptop inventory
- Tech Support L1 & L2 with India HCL Tech
- Technology stack: Intune MDM. Manage Peripherals. Ventoy (USB). Windows.
Cloud WordPress Web Developer(Freelancer)
Jalvial S.A.S. of Medellin
06.2024 - Current
- Support WordPress cloud development services to PHP-integrated organizations
- Cloud storage (Hostinger). Manage 1 page in WordPress
- Technology stack: Hostinger. WordPress (Divi, Local, MAMP, Workbench
IT Specialist macOS
ABATECH
02.2023 - 01.2024
- I assisted the entire operation of the IT Department in the United States and Colombia, as well as the medical personnel, using the ABACONNECT app
- Admin in Jira: Atlassian Admin & Confluence
- Integrations: Jira-Okta, Jira-PowerAutomate, Okta-Office365, ChatGPT
- Analyzed and solve tickets (10 per day) in Jira
- Managed Okta Abac admin
- Managed employees admin through Okta
- Handled office 365 platforms + SharePoint
- IT support (VMware) for: Windows, macOS, Linux Ubuntu, and iPads (Via Teams)
- Technology stack: Okta, AnyDesk, Apple Business, Bitwarden, CTM, Jira Nord Layer, NordLayer, Office 365 + SharePoint, Okta admin, MKA, Salesforce, RustDesk, TeamViewer, TeamViewer Admin, SSO
Database Administrator
Kyndryl
05.2021 - 02.2023
- MySQL, PostgreSQL, SQL Server and Oracle database services for Suramericana Insurance Company
- Examined Suramericana’s requirements and incidents platform
- Used Dynatrace to analyze the status of the databases.
- Solved errors in the application, using Oracle, SQL Server, MySQL and generating data backup
- Provided remote technical support to all Suramericana Severs (Oracle, SQL Server, MySQL)
- Technology stack: Azure Cloud, Azure DevOps, DBeaver, Dynatrace, Heidi SQL, MoabXterm, SQL Server, WinSCP, Workbench
Systems Analyst
Office of the Mayor of Medellin
08.2018 - 08.2021
- Web Development Medsol Site (CMS - WordPress Elementor)
- Installation and configuration of Internet information services (IIS)
- Monitor training guidance counsellors weekly backup using FileZilla
- Managing tickets in Jira
- Provided remote technical IT support to 120 managers
- Technology stack: AWS (Bucket, RDS for MySQL, Route 53, S3, EC2) DigitalOcean (Object technology, LAMP, LEMP, and WordPress) DigitalOcean (One click install app) AnyDesk, Backup Management(FileZilla), DBeaver, FileZilla, IIS, IT Support App, Inventory Management, Laptop Setup MySQL, TeamViewer, Tool for MySQL, Weekly Backup Script, WordPress Elementor (Local), Windows
Cloud WordPress Web Developer
COMTIC SAS of Medellin
08.2015 - 08.2018
- Web Development (CMS - WordPress, Prestashop, Shopify, Google Analytics)
- Multimedia e-learning development
- Technology stack: AWS (Bucket, RDS for MySQL, Route 53, S3, EC2) Cloudways (Vultr, Digital Ocean, Vultr) DigitalOcean (Object technology, LAMP, LEMP, and WordPress) DigitalOcean (One click install app) Adobe (Adobe Animate, Adobe Captivate, Adobe Illustrator, Adobe Photoshop) FileZilla, Vultr, GCP, MySQL, Prestashop, Shopify, Vultr, WampServer, WordPress (CloudFlare, Cloudways, Divi, Elementor, Local, MAMP, XAMPP, Visual Composer Builder), Workbench
Education
Technical Degree - Graphic Design
Ideartes
ColombiaIntensive English Course - undefined
Langports
Gold Coast, AustraliaBachelor of Engineering - Systems Engineering
IUSH
Colombia01.2024
Skills
- Azure AD Office 365 Intune Entra ID
- AWS Vultr DigitalOcean Hostinger
- MySQL SQL Server Mongo
- Office Suite GSuite Mosyle MDM like (Jamf)
- GitHub Netlify
- SolarWinds Dynatrace
- Jira Zoho
- Bitwarden OnePassword Zoho Vault
- ChatGPT DeepSeek LocalSite DeepSeek Engineer V2
- FLUX AI Gemini Gemini Pro
- Ollama VS Code Cline Power Automate
STRENGTHS
- Multiple OS: I can manage multiple operating systems: Windows 11, Windows 10, Linux Ubuntu, Linux Mint, macOS.
- Rapid problem solving: Solid experience in resolving tickets and technical issues in Jira.
- Easily adapt to new challenges: I have the potential to adapt to new changes that I encounter in my work.
COURSES
- React and TypeScript - the complete guide creating +10 projects (Currently) - Udemy
- MS-102 Microsoft 365 Administrator Expert course with SIMS - Udemy
- Okta - From Zero to Hero - Udemy
- Mastering Microsoft Power Automate 2025: From Zero to Hero - Udemy
- Full HubSpot Tutorial For Beginners 2025 (Complete Guide) - Simon Sez IT - 2025
- HubSpot CRM Tutorial for Beginners (2024) - Complete Training Course - Udemy
- How To Build A Website Using WordPress - AMAZING - Udemy - 2025
- Learn how to turn a WordPress website into an ecommerce website - Udemy - 2025
- Getting Started With Entra ID - ZERO TO HERO ( Full Demo) - Rajith Enchiparambil - 2025
- Office 365 & Microsoft 365 Administration Crash Course - Preparation for IT Support - SkillsBuild Training - 2025
- SQL Server Crash course | Microsoft SQL Server Tutorial from Absolute Beg to Adv - TutorialBrain - 2024
- PostgreSQL Tutorial Full Course + DBeaver - Denis Panek - 2024
- Docker Crash Course for Absolute Beginners [NEW] - TechWorld with Nana - 2024
- Active Directory and Group Policy Complete Course - With Real World Scenarios - Nord Solutions - 2024
- Microsoft Power Automate: Learn Power Automate Desktop & We - Udemy - 2024
Timeline
IT Specialist
HCLTech
07.2025 - Current
Cloud WordPress Web Developer(Freelancer)
Jalvial S.A.S. of Medellin
06.2024 - Current
IT Specialist macOS
ABATECH
02.2023 - 01.2024
Database Administrator
Kyndryl
05.2021 - 02.2023
Systems Analyst
Office of the Mayor of Medellin
08.2018 - 08.2021
Cloud WordPress Web Developer
COMTIC SAS of Medellin
08.2015 - 08.2018
Intensive English Course - undefined
Langports
Bachelor of Engineering - Systems Engineering
IUSH
Technical Degree - Graphic Design
Ideartes