Julian David Niño Galvis

As a Customer Service Agent at Lytx, I assist customers with order inquiries and provide technical support to resolve issues related to our products and services. I ensure a positive customer experience by offering clear solutions, troubleshooting technical problems, and helping with order management efficiently.

• Company Overview: Remote Work For Meta Whatsapp
• Provide prompt and helpful responses to customer inquiries over WhatsApp, ensuring clarity and resolution of issues
• Handle customer queries regarding account issues, payment problems, app features, and other technical concerns
• Troubleshoot basic technical problems and guide users through solutions (e.g., app settings, account recovery)
• Offer personalized assistance and ensure customer satisfaction
• Assist customers in multiple languages, responding in a manner that suits their language and cultural preferences
• Translate inquiries and provide responses in the customer’s language (e.g., English, Spanish, Portuguese, etc.)
• Remote Work For Meta Whatsapp

• Customer service
• Multimedia editor
• Public event logistics
• Shipping and handling of goods
• Managing and organizing office supplies
• Maintaining office filing systems, both physical and digital
• Handling office equipment maintenance and troubleshooting