Julian Chavarro
Bucaramanga
Summary
Highly motivated and adaptable individual with a strong work ethic, thriving on challenges for personal growth. Possessing a natural curiosity and passion for acquiring new knowledge, meticulous attention to detail, excellent communication skills, adept at managing emotions in difficult situations, values punctuality as the foundation for optimal performance. Demonstrates exceptional interpersonal skills, excels at working independently, ready to embrace new challenges and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Benefits Specialist
Solvo (Vensure)
Bucaramanga, Colombia
11.2024 - Current
- Administered employee benefits programs, ensuring compliance with policies and regulations.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Checked employees' benefits enrollment for accuracy and inputted all data into HR Software.
Administrative Assistant
FRP HUB Australia
Sydney, NSW
07.2024 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Managed purchase orders and generated packing slips for the warehouse personnel
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Warehouse Worker
GEODIS Australia
Sydney, NSW
10.2023 - 06.2024
- Transported goods to designated areas within the warehouse facility
- Inspected incoming shipments for damage or discrepancies
- Processed returns of defective merchandise as required
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts
- Packaged items carefully using protective materials like bubble wrap or foam sheets
- Operated scanners, computers, and other equipment to track orders
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Logistic Coordinator
Perfiles y Soluciones Logísticas SAS
Bucaramanga, Santander
05.2021 - 03.2023
- Managed paperwork and necessary information required for client shipments
- Dispatched information to service providers to schedule freight movement
- Prioritized work based on business demands and freight delivery times
- Relayed information between drivers and recipients regarding ETA and potential delays
- Evaluated problematic conditions to resolve issues and optimize service levels
- Evaluated incoming pick-up and delivery requests to determine driver assignments
- Logged, processed and followed up on merchandise authorization shipments in databases
- Tracked orders and notified customers of status or potential delays.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service, Sales Representative
ACCEDO S.A.S
Bucaramanga, Santander
12.2019 - 05.2021
- Answered product questions with up-to-date knowledge of sales and promotions
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Education
Bachelor of Science - Systems Engineering
Universidad Autonoma De Bucaramanga
BucaramangaSkills
- Microsoft Excel
- Multitasking
- Customer service
- Friendly, positive attitude
- Online Tools
- Data entry
- Computer skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Decision-making
- Process optimization
- Data evaluation
- Quality control
- Call Center Operations
Languages
Spanish
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Benefits Specialist
Solvo (Vensure)
11.2024 - Current
Administrative Assistant
FRP HUB Australia
07.2024 - 10.2024
Warehouse Worker
GEODIS Australia
10.2023 - 06.2024
Logistic Coordinator
Perfiles y Soluciones Logísticas SAS
05.2021 - 03.2023
Customer Service, Sales Representative
ACCEDO S.A.S
12.2019 - 05.2021
Bachelor of Science - Systems Engineering
Universidad Autonoma De Bucaramanga