Julian Castrillon
Customer Service Profesional
Guadalajara De Buga,Colombia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Agent
sitel
buga, valle del cauca
10.2021 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Educated customers on company systems, form completion and access to services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Computer Science Engineer
master warehouse
buga, valle del cauca
01.2019 - 06.2021
- Customized software, hardware and network configurations based on customer needs.
- Wrote [Type] scripts for daily maintenance, indexes and tables analyses.
- Wrote code on [Type] platform using [Software].
- Built, tested and deployed scalable, highly available and modular software products.
- Modified existing [Type] software to correct coding errors, upgrade interfaces and improve overall performance.
- Corrected, modified and upgraded software to improve performance.
- Authored use models and diagrams such as [Type] and [Type] in [Software].
- Worked closely with clients to establish specifications and system designs.
Education
Bachelor of Science - Computer Science And Programming
Pontificia Universidad Javeriana Cali
Cali 01.1998 - 09.2005
Skills
International sales support
Outstanding communication skills
Empathetic and genuine
Service-oriented self-starter
Receiving support
Stocking and replenishing
Timeline
Customer Service Agent
sitel
10.2021 - Current
Computer Science Engineer
master warehouse
01.2019 - 06.2021
Bachelor of Science - Computer Science And Programming
Pontificia Universidad Javeriana Cali
01.1998 - 09.2005