Summary
Overview
Work History
Education
Skills
Timeline
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Julia Koenig

Brighton,CO

Summary

Professional communicator with strong expertise in customer service and support. Proven ability to handle inbound and outbound calls, resolve customer inquiries, and maintain high satisfaction levels. Team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills.

Overview

14
14
years of professional experience

Work History

Phone Representative Lead

PRS LLC
05.2018 - 09.2025
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Assisted customers in navigating products and services to enhance user experience.
  • Documented customer interactions accurately to maintain comprehensive records for future reference.
  • Trained new representatives on call handling procedures and best practices for effective communication.
  • Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
  • Managed 12 phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
  • Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.

Data Entry Clerk

National Credit Care
09.2013 - 01.2018
  • Entered and maintained accurate data in multiple databases for efficient record-keeping.
  • Reviewed incoming documents for completeness, ensuring compliance with organizational standards.
  • Implemented data verification processes to enhance accuracy and minimize errors.
  • Collaborated with teams to resolve discrepancies in data entries promptly and effectively.
  • Maintained confidentiality of sensitive information while managing extensive datasets efficiently.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Updated and maintained customer information, documents and records.

Front Desk Receptionist

Remax of Boulder
01.2012 - 09.2013
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Coordinated communication between departments to enhance guest experience and resolve inquiries.
  • Implemented electronic booking system, improving appointment scheduling accuracy and efficiency.
  • Assisted with event planning logistics, contributing to successful execution of corporate meetings and functions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Jewelry Sales Associate

Kohls Department Store
11.2011 - 12.2011
  • Cultivated strong customer relationships through personalized service and product knowledge.
  • Assisted customers in selecting jewelry that fits their style and budget.
  • Managed inventory levels, ensuring availability of popular items and timely restocking.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

Centaurus High School
Lafayette, CO
05.2010

Skills

  • Goal oriented
  • Complaint handling
  • De-escalation techniques
  • CRM navigation
  • Call handling
  • Customer service
  • Problem-solving skills
  • Verbal and written communication
  • Customer support
  • Data entry
  • Payment processing
  • Calm and professional under pressure
  • Reliability

Timeline

Phone Representative Lead

PRS LLC
05.2018 - 09.2025

Data Entry Clerk

National Credit Care
09.2013 - 01.2018

Front Desk Receptionist

Remax of Boulder
01.2012 - 09.2013

Jewelry Sales Associate

Kohls Department Store
11.2011 - 12.2011

High School Diploma -

Centaurus High School

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Julia Koenig