Judy Vo
Brighton
Summary
Dedicated professional with extensive experience in Treasury Management and customer service. Skilled in training staff and clients, streamlining processes, and fostering effective communication to drive operational success and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Treasury Management Senior Operations Specialists
FirstBank
Lakewood
10.2002 - 07.2026
- Answered support calls to learn about and address customer needs, complaints or other issues with Treasury Management products or services.
- Supported customers with signing up for Treasury Management products such as ACH, wires, bill pay, desktop teller, positive pay, ACH positive pay, lockbox, 360Control and other online management tools.
- Trained clients on how to use Treasury Management products and services.
- Streamlined operational workflows, improving cross-department collaboration and effectiveness.
- Developed comprehensive training materials to facilitate staff understanding of new systems and procedures.
- Facilitated problem-solving sessions with team members to address workflow challenges.
- Conducted regular audits of processes, ensuring adherence to quality assurance standards and identifying areas for efficiency improvements.
- Developed effective communication protocols between internal teams and external partners and clients.
- Provided technical support to staff on a variety of system issues.
- Developed and maintained operational procedures to ensure smooth workflow in daily operations.
- Conducted regular reviews of existing policies and procedures, recommending improvements.
- Maintained accurate records of all transactions and activities related to operations management.
- Trained, mentored and motivated employees to maximize team productivity.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Collaborated with team members to enhance customer support processes and procedures.
- Escalated complex issues to relevant departments for further investigation and resolution.
- Participated in product training sessions to enhance understanding of features and services.
- Resolved customer inquiries in a timely manner.
Owner/Operator
Camelot Cleaners
Federal Heights
01.2017 - 10.2024
- Family owned business that my husband and I took over.
- Delivered customer service by addressing inquiries and concerns to enhance customer satisfaction.
- Trained new staff on equipment usage and safety procedures.
- Operated dry cleaning machinery to clean garments and household items.
- Sorted and tagged incoming items for processing and tracking.
- Inspected garments for stains, damages, and necessary cleaning methods.
- Maintained cleanliness and organization of work area and equipment.
- Managed inventory of cleaning supplies to maintain operational efficiency.
- Printed customer bills and processed payments using cash register.
- Operated washing machines and dryers to clean clothes using standard methods.
- General bookkeeping
- Coordinated vendor relationships to secure timely supply deliveries.
Cashier Team Lead
Urban Outfitters
Boulder
01.1998 - 11.2002
- Managed cash register operations and balanced daily cash drawers.
- Facilitated customer transactions and delivered product information to enhance purchasing experience.
- Addressed customer requests and inquiries to elevate satisfaction levels.
- Identified needs of customers promptly and efficiently.
- Collaborated with diverse team to achieve operational goals and resolve product-related issues.
- Maintained store cleanliness and organized merchandise displays effectively.
Education
Bachelor of Arts - Psychology
University of Colorado Boulder
Boulder, CO08-2001
Skills
- Treasury management
- Operational excellence
- Process improvement
- Workflow optimization
- Time management
- Customer support
- Effective communication
Languages
Korean
Limited
Timeline
Owner/Operator
Camelot Cleaners
01.2017 - 10.2024
Treasury Management Senior Operations Specialists
FirstBank
10.2002 - 07.2026
Cashier Team Lead
Urban Outfitters
01.1998 - 11.2002
Bachelor of Arts - Psychology
University of Colorado Boulder