Judy Lubbers

Decorated the pies for the display cases, and for sales. Coordinated with the supervisors on Holidays with the creation of pies for the season. Interacted with customers and helped servers with customer service.

• Helped customers with their billing questions.
• Assisted with Tier 1 Tech support for device related questions
• Helped customers with over-the-air programming

Worked on the computer using call center related programming.

• Entered information for the customer related to their account information, including updates to their address, name, or any additions that they needed to make.
• Added lines to customers accounts
• Changed the plans customers had on their plans, and helped them find plans that were perfect for them.

Worked with a team in the call center to ensure great customer service was achieved on every call.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests for products, services, and company information.

• Diagnosed faults and developed resolution plans.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.
• Performed thorough visual and physical inspections of all electrical parts.
• Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
• Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
• Completed quality assurance checks for service work and completed documentation outlining updates.
• Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
• Instituted and enforced safety procedures to protect personnel and aircraft from risks and accidents.
• Assessed avionic system faults to identify and recommend corrective actions.
• Developed strong communication and organizational skills through working on group projects.
• Managed time efficiently in order to complete all tasks within deadlines.