Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Herigstad

PARACHUTE

Summary

Dedicated professional with strong problem-solving and attention to detail skills. Experienced in delivering exceptional customer service and technical support, ensuring timely resolutions and client satisfaction.

Overview

8
8
years of professional experience

Work History

Mail Carrier (RCA)

USPS
01.2024 - Current
  • Managed time effectively to ensure timely delivery of packages and correspondence.
  • Operated postal vehicles safely while adhering to traffic regulations and safety guidelines.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

IT Technician

Conduent
02.2022 - 05.2022
  • Diagnosed and resolved hardware and software issues for end-users efficiently.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

IT Technical Support Specialist

Titan Technologies International
01.2022 - 03.2022
  • Resolved technical issues for end-users, ensuring timely support and minimal downtime.
  • Managed ticketing system for tracking support requests, prioritizing urgent cases effectively.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Security Officer

Citadel Securities
02.2018 - 01.2021
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Education

Information Technology

MyComputerCareer
Online
12-2022

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Punctuality

Timeline

Mail Carrier (RCA)

USPS
01.2024 - Current

IT Technician

Conduent
02.2022 - 05.2022

IT Technical Support Specialist

Titan Technologies International
01.2022 - 03.2022

Security Officer

Citadel Securities
02.2018 - 01.2021

Information Technology

MyComputerCareer
Judy Herigstad